Sales Associate (Self Storage)

Mini Mall Storage Properties; Lethbridge; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading self-storage company as a Storage Specialist, where you'll deliver exceptional service and manage operations at our facilities. Your role involves sales, customer service, and ensuring brand standards while contributing to a positive workplace culture. We offer competitive compensation and benefits, fostering professional growth and community involvement.

Benefits

401K matching program

Discretionary bonus

Competitive compensation package

Qualifications

• Preference for previous sales, customer service, or property management experience.
• Basic computer skills required.

Responsibilities

• Manage sales processes and convert leads into sales.
• Address customer inquiries and complaints promptly.
• Ensure daily business reconciliation and manage unit inventory.

Skills

Customer Service

Sales

Organization

Problem Solving

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms.

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication enables us to deliver exceptional service to our customers – both internal and external – uphold brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business.

Join us in shaping the future of self-storage as we expand across North America and create long-lasting, meaningful careers.

As a Storage Specialist at Mini Mall Storage, you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities. Your responsibilities include lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, light maintenance duties, and daily business reconciliation.

WHAT WILL YOU DO?

• Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels including phone, online, and walk-in.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
• Facilitate the customer experience by completing rental agreements, protection plans, and applying discounts as applicable.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
• Identify, escalate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standards, and facility features including lighting and security cameras.
• Perform other duties as assigned.

WHAT WILL YOU NEED?

• High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
• Basic computer skills, including proficiency in Microsoft Office.
• Ability to work independently and collaboratively, with flexibility for weekend or evening shifts.
• Strong organizational and problem-solving skills, with excellent interpersonal and communication abilities.
• Meticulous attention to detail in inventory management, brand standards, and security protocols.
• Proficiency in delinquency management, including collection calls, auctions, and business reconciliation, maintaining accuracy and reliability.

WHAT DO WE OFFER?

• We live and breathe our core values, making a positive impact and acting responsibly with accountability. We foster a community united in our ambition, acting with integrity and compassion.
• Supported by leadership, you will be empowered to grow professionally and personally, bringing your whole self to work with no limits to your impact.
• We offer a competitive compensation package, including benefits, a 401K matching program, and a discretionary bonus.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone—where people feel safe, included, inspired, trusted, and supported. We value diverse perspectives, backgrounds, and attributes to achieve better results. We are dedicated to fairness, equity, and a workplace free of discrimination and harassment.

If you require accommodations during the recruitment process, please email [e-mail].