Test Center Manager - Surrey, BC

Pearson; Surrey; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Test Center Manager to lead a dynamic team in a thriving environment. This role offers the chance to enhance your career while managing operations at a busy test center. You'll be responsible for overseeing staff, ensuring smooth testing procedures, and providing exceptional customer service. Ideal candidates will have strong communication skills, a background in customer service, and the ability to thrive under pressure. Join a forward-thinking company that values flexibility and teamwork, and take the next step in your professional journey with this exciting opportunity!

Qualifications

• Minimum one year of customer service and supervision experience preferred.
• Strong communication skills and ability to handle stress effectively.

Responsibilities

• Manage a small team of Test Administrators and oversee daily operations.
• Ensure a secure testing environment and maintain professional standards.

Skills

Customer Service

Communication Skills

Team Leadership

Conflict Resolution

Flexibility

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite

Windows Applications

Email

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Victoria, BC.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Responsibilities

Expand your career at Pearson VUE in our entry-level Test Center Manager position for our Pearson Professional Centers in Surrey, BC. (15127 100th Ave, Surrey, BC). You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, and provide job coaching, and fair performance appraisals to current employees.

SCHEDULE REQUIREMENTS:

Our ideal candidate demonstrates flexibility and teamwork.
Ability to work 12-24 hours per week with an expectation to work more hours as needed. Several high-demand months may require hours more than 20 hours per week.
Employees must be available to work various shifts between the hours of 7:15 AM to 8:00 PM, various shifts as scheduled, any day Monday through Saturday.
Ability to work approximately 1-2 Saturdays per month. Schedules are available well in advance to plan for the needed days and hours.
Available to address operational problems when not at the test center.

Daily Tasks

60% of daily tasks are Test Administrator responsibilities:

1. Performs on-time site opening and closing procedures.
2. Understand all testing procedures.
3. Checks in examinees, verifies identification, and explains the exam process.
4. Monitor examinees while testing.
5. Maintains a secure testing environment.
6. Communicate with internal technical support to investigate and fix technical issues.
7. Strictly adheres to company policies using careful judgment.
8. Responsible for maintaining a professional and clean testing center with light housekeeping duties.
9. Arrive on time for all scheduled shifts.
10. Other duties as assigned.

40% of daily tasks are Test Center Manager Responsibilities:

1. The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
2. Site staffing/hiring/retention/conflict resolution/scheduling.
3. Trains, develops, and coaches staff.
4. First contact for facility issues.
5. Ability to multi-task.

Qualifications:

Minimum of one-year customer service experience preferred.
One year of supervision experience in customer service preferred.
High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
Team leading and training skills, and exposure to a testing environment are strongly preferred.
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
Ability to operate a computer, fax, and telephone.
Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
Ability to lift up to 20 lbs on occasion.
Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
Must have the ability to sit for long periods of time.
Must be able to bend, stoop & lift from a stooped position.
Must be able to see small details at a distance.
Ability to see names clearly on ID cards and the computer screen.