Auto Claims Advisor I

TD Bank; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a leading insurance provider as an Auto Claims Advisor in Edmonton. In this role, you'll manage customer claims, ensuring a supportive experience during challenging times. We value compassion and analytical skills, offering growth opportunities and a commitment to diversity.

Benefits

Comprehensive training

Career development

Benefits to support growth

Qualifications

• One or more years of claims adjusting experience preferred.
• Active pursuit of relevant certifications is a plus.

Responsibilities

• Managing customer claims from start to finish.
• Gathering and verifying information to resolve claims.
• Contributing to team productivity and collaborating with partners.

Skills

Customer Service

Communication

Time Management

Negotiation

Education

CIP Certification

Job description

time left to apply End Date : May 16, 2025 (7 days left to apply)

job requisition id R_1406654

Work Location : Edmonton, Alberta, Canada

Line of Business : TD Insurance

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key aspects of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time based on their role and performance. The actual offered pay may vary depending on skills, experience, location, and organizational needs.

As a candidate, you are encouraged to discuss compensation questions with your recruiter for more specific details.

Job Description :

TD Insurance, part of TD Bank Group, aims to deliver legendary experiences and trusted advice. We offer a wide range of insurance products to over three million clients through branches and online channels.

Our Canadian operations include General Insurance and Life & Health. We are a top provider in home, auto, critical illness, and direct life and health insurance sectors.

We foster an inclusive environment with over 4,000 employees across Atlantic Canada, Quebec, Ontario, and Alberta. We promote professional growth and a rewarding career environment.

Our Auto Centre Teams provide a one-stop shop for auto claims, aiming to build long-lasting customer relationships through personalized service.

If you are compassionate, analytical, and customer-oriented, we want you on our team. As an Auto Claims Advisor, you will support customers through the claims process, ensuring their needs are met during challenging times.

Responsibilities include :

• Managing customer claims from start to finish, including towing arrangements and coverage explanations
• Gathering and verifying information to resolve claims thoroughly
• Reconciling estimates to ensure fair settlements
• Contributing to team productivity and collaborating with internal and external partners

Qualifications :

• One or more years of claims adjusting experience preferred; industry interest welcomed
• Excellent customer service and communication skills
• Strong time management and ability to handle a fast-paced environment
• Negotiation skills and support for process improvements
• Active pursuit of relevant certifications (e.g., CIP) is a plus; provincial licensing may be required

We value diversity and are committed to an inclusive workplace. We offer comprehensive training, career development, and benefits to support your growth.

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