Customer Service Representative

Grainger Canada; Edmonton; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading industrial distributor is seeking a Customer Service Representative to deliver exceptional service in a hybrid work environment. The role involves assisting customers via phone and email, providing solutions, and promoting products. Ideal candidates will have strong communication skills and customer service experience. Join a certified Great Place to Work and enjoy flexible hours, comprehensive benefits, and a supportive culture.

Benefits

Medical coverage

Dental coverage

Vision coverage

Paid time off

Life insurance

Retirement Savings and Pension Plans

Employee discounts

Qualifications

• 1+ years of successful customer service experience, preferably in a contact center environment.
• Bilingual (ENG / FR) is an asset.

Responsibilities

• Deliver a positive customer experience through order entry and follow-up.
• Listen to customer needs and provide solutions.
• Analyze information to resolve inquiries and complex problems.

Skills

Communication

Customer Service

Education

High school diploma

Tools

Microsoft Office Suite

SAP

Oracle

Salesforce

SharePoint

Job description

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Work Location Type : Hybrid

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over the next 100 years.

Position Summary

As a Customer Service Representative, you’ll provide exceptional customer service by phone and email in an inbound call center environment and report to a Customer Service Center Supervisor. Our team members are expected to be active participants in a workplace that promotes accountability, coaching, and teamwork to achieve our business, team, and customer goals efficiently.

You’ll enjoy flexible 8-hour shift options scheduled between 6 : 00AM to 6 : 00PM MST, Monday to Friday. After completing our 12-week training program, you will work in a hybrid environment with three days in the office and two days at home. This role is expected to start later in July.

To learn more about working as a Customer Service Representative at Grainger, please watch the following video.

Job Responsibilities (You Will) :

• Deliver a positive customer experience through order entry, follow-up, shipment tracking, updates, account corrections, credits, returns, and more.
• Listen to customer needs, ask exploratory questions, and interpret requirements to provide solutions.
• Combine service, sales, and technical system skills with product knowledge to identify customer needs and provide solutions.
• Promote the benefits of doing business with Grainger and suggest product alternatives and services.
• Identify leads for further sales opportunities to enhance sales growth.
• Analyze information to resolve inquiries and complex problems.
• Respond to customer calls and inquiries regarding pricing, products, and billing via phone or email.
• Communicate with customers and partners to inform them of request statuses until completion.

Education / Experience (You Have) :

• High school diploma or equivalent.
• Excellent communication skills in English.
• 1+ years of successful customer service experience, preferably in a contact center environment.
• Proficient and accurate typing and data entry skills.
• Advanced system knowledge; familiarity with Microsoft Office Suite and enterprise systems (SAP, Oracle, Salesforce, SharePoint, etc.).
• Bilingual (ENG / FR) is an asset.

Rewards And Benefits :

Our programs offer flexibility to meet your needs. Benefits (may vary based on hours) include :

• Medical, dental, vision, and prescription coverage.
• Paid time off and up to 12 holidays per year, depending on province.
• Life insurance, including spousal and dependent coverage.
• Employee Family Assistance Program.
• Retirement Savings and Pension Plans.
• Educational and Professional Membership Fee Assistance.
• Employee discounts and perks.

DEI Statement :

We encourage applications even if your experience doesn't perfectly match this role. We aim to create a culture of inclusion where everyone can grow and be recognized for their impact. We are proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Please inform us if you require accommodations during the application process.

Pre-employment background checks are required for external candidates, and internal candidates moving roles will also undergo checks.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Wholesale

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