Customer, Experience Associate - Jean-Talon&Querbes - 22.5h

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a leading global financial institution as a Customer Experience Associate in Montréal. This role is perfect for those who thrive on making customer interactions delightful while providing excellent service. You'll be at the forefront of building relationships, understanding customer needs, and promoting suitable banking solutions. With a focus on delivering quality experiences and supporting a positive work environment, this position offers a chance to grow within a dynamic team. Embrace the opportunity to contribute to a better banking experience and advance your career in a supportive environment.

Benefits

Health and Well-being Benefits

Retirement Plans

Paid Time Off

Career Development Programs

Discounts

Recognition Programs

Qualifications

• 1+ years of relevant experience in customer service.
• Strong organizational skills in a fast-paced environment.

Responsibilities

• Process financial transactions accurately and efficiently.
• Engage with customers to recommend tailored banking solutions.

Skills

Customer Service

Communication Skills

Organizational Skills

MS Office Proficiency

Attention to Detail

Education

High School Diploma

Undergraduate Degree

Tools

MS Office

Job description

Work Location:

Montréal, Quebec, Canada

Hours:

22.5

Line of Business:

Personal & Commercial Banking

Pay Details:

22.50 $/$22.50 - 28.33 $/$28.33 CAD

TD is committed to fair and equitable compensation opportunities. Our policies allow colleagues to progress through the salary range over time based on their role and performance. The actual offered base pay may vary depending on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation details with the recruiter.

Job Description:

Department Overview:

At TD Canada Trust, we are the frontline of TD Bank, building relationships through customer service, transactions, and advice on services, products, and solutions. We aim to understand customer needs and promote appropriate banking solutions, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Position:

Customer Experience Associate

If you enjoy making customer interactions delightful and providing excellent service, apply today. We seek an all-around champion who understands customer needs and advises suitable banking solutions for a positive experience.

Responsibilities:

• Process financial transactions accurately following procedures and regulations.
• Understand customer needs and recommend tailored solutions discreetly.
• Respond to and resolve customer concerns, escalating issues when necessary.
• Promote banking solutions and complete processes efficiently to meet goals.
• Engage personally with customers to advise on banking solutions.
• Support a positive, diverse, and equitable work environment.
• Assist team communication and stay updated on routine activities.
• Deliver quality experiences and suggest operational improvements.

Requirements:

• High School diploma and/or 1+ years relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong organizational and time management skills in a fast-paced environment.
• Proficiency with MS Office and internet.
• Initiative, accuracy, and attention to detail.
• Effective communication skills, both verbal and written.

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About Us:

TD is a leading global financial institution, the fifth largest bank in North America, serving over 27 million households and businesses. With more than 95,000 colleagues, we are committed to being the Better Bank and enriching lives through our services and community involvement.

Total Rewards:

Our package includes base salary, variable pay, health and well-being benefits, retirement plans, paid time off, discounts, career development, and recognition programs.

Additional Information:

We support colleagues' growth with development programs, mentorship, and training to help you achieve your potential. Employment is subject to provincial regulations.

Colleague Development & Training:

We offer regular performance discussions, online learning, and mentoring to help you advance your career within TD.

Interview & Accessibility:

We will contact selected candidates for interviews and provide accommodations to ensure accessibility during the process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Proficiency in a language other than French to support clients in their preferred language.