Bilingual Technical Support Representative - Remote

Employer Industry: Consumer Electronics and Imaging Solutions

Why consider this job opportunity:

1. Remote work opportunity with a flexible virtual schedule
2. Comprehensive health coverage plan including medical, dental, and vision
3. Tuition Assistance Program for professional continuing education
4. Employee perks such as free coffee, snacks, and access to an on-site gym
5. Matching RRSP contribution & Profit-Sharing Program
6. Opportunities for professional development and career growth

What to Expect (Job Responsibilities):

1. Deliver exceptional customer service via telephone, email, and chat to clients with a helpful and professional tone
2. Assist customers by providing clear troubleshooting steps and focusing on customer satisfaction
3. Identify opportunities to add value for customers through product updates and detailed pre-sale information
4. Utilize CRM database to navigate customer information and document interactions
5. Meet monthly KPIs and operational metrics while collaborating in a fast-paced environment

What is Required (Qualifications):

1. Proficiency in both French and English
2. High school diploma
3. Minimum of 1 year experience in a contact center or customer service environment
4. Proven customer relations skills in a multi-channel environment
5. Ability to organize time, set priorities, and multi-task to meet KPIs

How to Stand Out (Preferred Qualifications):

1. Experience with cloud-based applications and collaboration tools
2. Familiarity with technical consumer products such as printers and scanners