Claims Adjuster

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Openings:
2 x Claims Adjuster - Regular Full-Time (5 Days) - Please note that these are permanent salaried positions.

We are currently hiring a Claims Adjuster based in our Head Office in Burnaby.

Please note that this is a hybrid role based out of our Burnaby, BC office (3 Remote / 2 On Site). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As a Claims Adjuster, your primary responsibility is to handle insurance claims reported by policyholders and investigate, adjust, negotiate, settle or deny the claim. Your role is crucial to ensure policyholders receive prompt assistance while helping them navigate the claims process smoothly and efficiently with homeowner claims, recreational vehicle, and travel accident benefits.

Who you are:

• You enjoy working independently and can troubleshoot when needed.
• You can deal with stressful situations calmly and professionally.
• You are an analytical thinker and decision maker who gathers information before jumping to conclusions.
• You’re proactive with meeting deadlines and take initiative.

During a typical day, you will:

• Maintain a professional relationship with the insurer primarily over the telephone.
• Investigate the legitimacy of the claim, interview and take statements from policyholders, claimants and witnesses.
• Review information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.
• Negotiate a fair and cost effective settlement with the insurers, claimants or claimant’s legal representative either directly or through the services of retained counsel.

What you’ll bring:

• Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience.
• Minimum 4 years in a claims or insurance environment.
• Bonus Qualifications:
• CIP designation.
• Second language.

The salary range for this position is $60,460.80 to $75,575.88 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.

Internal Applicants: The last day to apply for this role is end of day March 27, 2025. Please note this is a Grade 9 position.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRAccommodations@bcaa.com.