Co-Manager/Assistant Manager

La Senza; Hamilton; On-site; CAD 30,000 - 40,000; Part time

Job summary

La Senza is seeking passionate sales associates who excel in delivering exceptional customer experiences. The role focuses on building strong customer connections, promoting teamwork, and ensuring a seamless shopping journey. Ideal candidates will possess excellent communication and organizational skills, with a genuine desire to provide top-notch service.

Qualifications

• Genuine desire to provide excellent customer service.
• Ability to work evenings and weekends.

Responsibilities

• Build lasting customer connections and deliver satisfying experiences.
• Process transactions accurately and efficiently.
• Maintain knowledge of inventory and provide feedback.

Skills

Customer Service

Teamwork

Communication

Organizational Skills

Job description

La Senza sales associates deliver a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth. They drive personal sales, live our values, represent the brand, and demonstrate the La Senza selling model and behaviors.

Role and Responsibilities:

1. Focus on building new and lasting customer connections, delivering highly satisfying customer experiences, and confidently leading the La Senza selling model with passion and expertise.
2. Create a shopping experience that is effortless, inspiring, and productive through expert product knowledge and relationship cultivation to develop customer loyalty.
3. Promote teamwork across all areas to ensure a seamless customer journey.
4. Process customer transactions, returns, or exchanges accurately and efficiently to create lasting impressions.
5. Maintain knowledge of inventory, customer requests, and provide feedback to store leadership.
6. Understand, adhere to, and reinforce brand standards.
7. Reinforce activities related to providing a safe working environment.
8. Support loss prevention by fostering honesty and connecting customer service, associate engagement, and shrink reduction.
9. Assist with merchandise preparation, including replenishment, accurate pricing, and visual standards.

Key Success Criteria

1. Embrace the organization’s mission.
2. Meet availability criteria, including evenings, weekends, and non-business hours.
3. Work effectively as part of a team.
4. Possess a genuine desire to provide excellent customer service.
5. Exhibit excellent listening, organizational, and follow-through skills.
6. Connect with customers and build meaningful relationships.