Field Service Technician, QC - 50% Travel Involved

Riverstone Management; Quebec; On-site; CAD 90,000 - 110,000; Full time

Job summary

A leading company in food processing and packaging seeks an experienced Field Service Technician. The role involves 50% travel, addressing customer needs, troubleshooting equipment, and maintaining strong client relationships. Comprehensive training provided.

Benefits

Comprehensive medical and dental benefits

Monthly car allowance

Annual bonus

3 weeks paid vacation

Free parking

Sick days

Annual company training trip

Qualifications

• Field service experience in maintenance/service required.
• Experience with food processing or automation machinery is highly desirable.

Responsibilities

• Address customer needs and service their equipment.
• Troubleshoot to identify and isolate problems.
• Document and submit reports and expenses regularly.

Skills

Communication

Troubleshooting

Customer Relationship

Education

Industrial Electrical Ticket

Job description

Field Service Technician, Quebec - 50% Travel Involved

Our client is a World leader in their industry. They are recognized for having the broadest range of food processing and food packaging equipment available around the World. They can satisfy any specific production or packaging requirement with their technology and innovative solutions.

Do you want to join their team of service experts and highly trained Field Service Technicians that stretch from coast-to-coast in Canada? Field Service Technicians are set up for success with the best tools and are constantly training & improving their skills in order to provide outstanding service to their customers.

They are now hiring an experienced Field Service Technician with food manufacturing & food packaging experience to install new and repair existing equipment, and provide routine maintenance and service. This position involves travelling to our clients facilities and must be willing to travel 50% and live near an airport, preferably in the Toronto to Hamilton region.

Our client is known for its high-quality equipment, innovative engineering, and exceptional service and support. They are dedicated to providing superior service for their customers..

As a customer-focused technical expert, the Field Service Technician will address customer issues by troubleshooting and repairing equipment, continually learning, and adding value while building and improving client relationships.You will be trained extensively when commencing this job and set up for success with everything you need to provide outstanding service to our customers.

Duties :

• Address customer needs and service their equipment.
• Read diagrams, schematic drawings, engineering specifications, and service manuals to determine best practices.
• Troubleshoot to identify and isolate problems.
• Assist customers with finding part numbers and obtaining quotes.
• Resolve issues and restore equipment to optimal working conditions.
• Document and submit reports and expenses regularly.
• Support the sales team and keep them informed.
• Track, document, and return parts used on job sites.
• Participate in projects to improve equipment safety and performance.

Requirements :

• Must have field service experience in maintenance / service, including troubleshooting, and repairing electro-mechanical machinery.
• Previous experience building relationships and trust with customers is a must.
• Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance meets specifications.
• Knowledge of mechanical, electrical, pneumatic, hydraulic power systems, conveyor systems, or control systems.
• Strong communication skills and ability to track job orders on computer.
• Experience repairing or maintaining food processing, or automation machinery is highly desirable.
• Industrial Electrical ticket an asset.
• Must be able to travel to USA and hold a valid passport.
• Enjoy and thrive when working in a team environment

Compensation & Work Schedule :

• 90,000-$110,000 / year
• Comprehensive medical and dental benefits package, monthly car allowance plus $0.24 per km, annual bonus, 3 weeks paid vacation, free parking and sick days.
• Training for the first 2 months.
• Annual company training trip.

Thank you for your application. We will carefully review all submissions and will contact you if you are selected for further consideration.

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