User Experience Researcher, Global Transaction Banking, Toronto

Scotiabank; Canada; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic design researcher to join their Global Transaction Banking team. This role focuses on enhancing client-centric solutions through innovative UX research practices. You will conduct user research, collaborate with diverse teams, and advocate for users' needs, ensuring that product development is informed by real user insights. If you are passionate about transforming corporate banking through design and research, this opportunity is perfect for you. Join a forward-thinking team that values your ideas and encourages professional growth in a supportive environment.

Benefits

Flexible benefits

Diversity and inclusion programs

Well-being support

Professional development opportunities

Qualifications

• 3-5 years’ experience in UX Research, CX Research, or Service Design.
• Strong communication skills and comfort with iterative design.

Responsibilities

• Conduct user research using various methodologies.
• Collaborate with cross-functional teams to ensure client-centric solutions.

Skills

UX Research

Qualitative Research

Data Analysis

Communication Skills

Iterative Design

Empathy

Curiosity

Adaptability

Education

B.A/B.S. in human behavior-related fields

Tools

Maze

Figma

Qualtrics

User Testing

Mural

FigJam

Adobe Analytics

Google Analytics

Job description

Requisition ID: #

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top-tier talent to complement our organization.

Purpose

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Global Cash Management banking landscape!

Role Overview

Are you a design researcher with a passion for strategic thinking? Do you want to ensure that the business makes decisions based on having the Client at the heart of everything we do? Are you driven to make things simpler, more intuitive and more innovative? Do you want to help Global Cash Management become a more Client-centric organization, and drive innovation for the next generation of corporate and commercial banking?

In this role, we are looking for people with vision and energy to help us in our quest to change the future of corporate and commercial banking and help elevate the practice of UX research within Scotiabank. You will contribute your research expertise to new initiatives to create useful, usable, and delightful products and features for our customers. You’ll inspire change at all stages of product development by delivering compelling presentations of your findings. You should have experience in qualitative research.

What You’ll Do

1. Conduct remote and in-person user research using methods such as usability testing, surveys, interviews, competitor research, card sorting, and tree testing to verify mental models, validate concepts, evaluate designs, and support product development.
2. Participate in design critiques and ideation sessions, sharing research findings and feedback from users.
3. Work with project teams to determine research needs, create protocols, recruit participants, moderate sessions, analyze results, and present findings.
4. Design and execute studies addressing user behavior and attitudes, using appropriate methodologies.
5. Generate insights to fuel ideation, and create engaging presentations with storytelling and visuals for various teams and management levels.
6. Collaborate cross-functionally with design, CX, product management, data science, content strategy, engineering, and marketing to ensure solutions remain client-centric.
7. Contribute to the UX research repository, creating documentation and tracking insights and recommendations.
8. Support the evolution and innovation of the UX research practice and assist other researchers.
9. Promote inclusiveness and incorporate a “continuous discovery” approach to product design.
10. Advocate for users of our products.

What You'll Bring

• Empathy, curiosity, and patience.
• Strong communication skills.
• Comfort with iterative design and collaboration.
• Initiative, ownership, and idea-sharing.
• Transparency and teamwork.
• Adaptability and ability to handle multiple projects.
• B.A/B.S. in human behavior-related fields such as HCI, psychology, anthropology, sociology, communication, information science, media studies, computer science, or industrial design.
• 3-5 years’ experience in UX Research, CX Research, or Service Design.
• Experience in product development or service design contexts.
• Skills in requirements gathering, recruitment, data analysis, and sharing findings.
• Ability to make design recommendations based on research.
• Familiarity with qualitative and quantitative data integration.
• Desire to experiment and develop new methods.
• Examples of influencing teams toward people-centered design.
• Passion for asking questions and solving design problems.
• Comfort navigating ambiguity and change.
• Experience with UX platforms such as Maze, Figma, Qualtrics, User Testing, Mural, FigJam.
• Resilience and receptiveness to feedback.

Bonus Skills

• Conversational Spanish.
• Experience measuring research impact (ROI).
• Conference speaking or writing about UX/design/strategy.
• Experience with analytics tools like Adobe Analytics or Google Analytics.
• Teaching research methods.
• Exploring non-traditional recruitment pools.
• Experience with empathy labs in UX research.

Additional Information

#LI-Hybrid
#GTB2025

Interested?

If your experience is closely related but doesn’t align perfectly, we encourage you to apply — you might be the right candidate for this or other roles at Scotiabank!

What’s in it for you?

Scotiabank supports your well-being with flexible benefits to meet your personal, family, financial, physical, mental, and social needs.

Location

Canada: Ontario: Toronto

Our Commitment

We value diversity and inclusion, and provide accommodations during the recruitment process. Only candidates selected for an interview will be contacted. Thank you for your interest.