Operations Manager - Prairies

WSAudiology; Saskatoon; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in hearing care is seeking a full-time Operations Manager to support clinics across Western Canada. The role involves overseeing operations, staff training, and ensuring exceptional client experiences. Candidates should have multi-site operations experience and a strong analytical approach. Competitive salary, vehicle allowance, and comprehensive benefits are offered.

Benefits

Competitive salary plus bonus

Vehicle allowance

Health, dental, and vision benefits

RRSP with employer matching

Educational assistance

Qualifications

• Over 3 years of success in retail or clinic operations.
• At least 2 years of operational leadership, training, and coaching experience.

Responsibilities

• Oversee operational aspects within assigned clinics, including staff training.
• Create and maintain SOPs for clinics, covering scheduling and patient recall.
• Provide regular updates on KPIs and project results.

Skills

Analytical mindset

Communication

Relationship-building

Tools

MS Office

CRM

POS

EMR systems

Job description

Part of WSAudiology group,

HearCanada bolsters a world-class team of hearing care professionals who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are dedicated to delivering an exceptional client experience throughout their hearing journey, offering relevant and meaningful solutions.

About The Role

We’re seeking a full-time, permanent Operations Manager to join our HearCANADA Retail Prairies team. This role supports the operations of our clinics in Alberta, Manitoba, and Saskatchewan. Travel within the territory is expected to provide onsite support to clinical teams, and the candidate should be based within a reasonable distance to an airport in AB, SK, or MB.

Reporting to the Divisional Sales Director, you will bring multi-site operations experience from retail or healthcare settings, with a strong analytical and methodical approach. Experience in empowering teams to exceed KPIs and targets, along with providing data-driven recommendations, is essential.

Frequent travel (~60%) throughout the territory is required. Access to a vehicle and a valid driver’s license are necessary.

What You Will Do

• Oversee operational aspects within assigned clinics, including staff training, coaching, development, performance discussions, and hiring support.
• Create and maintain SOPs for clinics, covering scheduling, patient recall, database management, etc.
• Support clinical and company initiatives like product launches, pricing updates, and customer events.
• Stay informed on industry trends and their impact on operations.
• Provide regular updates on KPIs and project results.
• Support clinic relocations, buildouts, closures, and acquisitions through documentation and risk analysis.
• Assist with projects to enhance brand awareness and revenue, including marketing and community initiatives.
• Maintain communication with staff and managers to understand clinic challenges and successes.

What We Are Looking For

• Over 3 years of success in retail or clinic operations.
• At least 2 years of operational leadership, training, and coaching experience, preferably in multi-site environments.
• Experience in data-driven environments, monitoring KPIs.
• Technical proficiency with tools and software, including MS Office, CRM, POS, and EMR systems.
• Experience with operations for new locations is a plus.
• Strong relationship-building skills with internal and external stakeholders.
• Excellent communication skills, both oral and written.
• Analytical mindset for evaluating problems and solutions.
• Willingness to travel approximately 60% across Western Canada.

What’s in it for you?

• Competitive salary plus bonus.
• Vehicle allowance and company card for work expenses.
• Health, dental, and vision benefits from day one.
• RRSP with employer matching.
• Educational assistance and professional development opportunities.

If you are interested in joining our mission to deliver Wonderful Sound for All, apply today!

HearCANADA is committed to fair and accessible employment practices. We welcome applications from candidates with disabilities. Accommodation is available upon request during the selection process.