Support Services Manager - Full time - Guildwood

Extendicare; Golden Horseshoe; On-site; CAD 80,000 - 90,000; Full time

Job summary

A leading provider of care for seniors in Canada is seeking a Support Services Manager for their Guildwood facility. This full-time role involves overseeing essential services such as housekeeping and food service, ensuring compliance with health regulations, and managing departmental budgets. The ideal candidate will have strong leadership and communication skills, along with experience in dietary management and long-term care.

Qualifications

• Experience in dietary management and long-term care preferred.
• Knowledge of Occupational Health & Safety practices.

Responsibilities

• Oversee Housekeeping, Laundry, Maintenance, and Food Service operations.
• Participate in budgeting; manage departmental budgets and food costs.
• Liaise with residents, families, and government officials regarding care.

Skills

Leadership

Communication

Organizational

Multi-tasking

Education

Post-secondary education

Management certification

Tools

Menu planning systems

Order systems

Job description

Support Services Manager - Full time - Guildwood

Join to apply for the Support Services Manager - Full time - Guildwood role at Extendicare .

Job Description

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centers as well as our home health care operations, we are committed to delivering care across the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 team members are dedicated to quality care and to our vision of being the best provider of senior care and services in Canada.

Applications are invited for the Full-Time position of Support Services Manager at our long-term care facility in Guildwood Villa LTC. Reporting to the Administrator, the Support Services Manager oversees Housekeeping, Laundry, Maintenance, and Food Service operations to ensure resident needs are met and services are delivered effectively and efficiently within legislative and budgetary constraints.

Responsibilities

• Plan, organize, and provide high-quality support and food services for residents, families, and visitors.
• Apply continuous quality improvement principles to workflow, performance, and service changes, including dietary requirements to meet legislative standards.
• Select, supervise, and motivate support staff, ensuring teamwork and optimal use of staff capabilities.
• Ensure all food preparation, storage, housekeeping, laundry, and maintenance areas meet Public Health requirements.
• Maintain records according to policies, procedures, and legislative requirements, including menus.
• Liaise with residents, families, government officials, and professionals regarding resident care and departmental activities.
• Participate in budgeting; manage departmental budgets and food costs.

Qualifications

• Post-secondary education; management certification preferred.
• Experience in dietary management, food services, support services, and long-term care preferred.
• Proficient computer skills, including menu planning and order systems.
• Strong leadership, organizational, and multi-tasking skills.
• Experience managing unionized employees.
• Knowledge of Occupational Health & Safety practices and legislation.
• Excellent communication skills, both oral and written.
• People-Centered Care approach, emphasizing communication and care for seniors.

Full-time position based in Guildwood, Ontario, with a salary range of CA$80,000 to CA$90,000. Extendicare values diversity and accommodates recruitment needs upon request.

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