Sr. Service Resiliency Engineer

Genesys; Ontario; On-site; CAD 100,000 - 130,000; Full time

Job summary

Join a leading company as a Senior Service Resiliency Engineer, where you'll drive platform reliability and implement innovative resilience strategies. Collaborate with engineering teams to enhance system stability and contribute to a culture of empathy and innovation.

Qualifications

• Minimum 5 years of experience in software engineering.
• Strong understanding of microservices architecture.

Responsibilities

• Analyze system stability trends and identify areas for improvement.
• Implement resilience patterns to reduce system failures.
• Develop and maintain automated tools for service health measurement.

Skills

Python

Go

Java

TypeScript

Communication

Analytical Skills

Tools

AWS

CloudWatch

New Relic

SumoLogic

AWS CloudFormation

Terraform

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Join our Resiliency Engineering team at Genesys, where you’ll drive platform reliability at scale. As a Senior Service Resiliency Engineer, you will analyze system trends, lead resilience initiatives, and shape the architectural direction of our microservices platform. This is a hands-on, high-impact role where you’ll work closely with engineering teams to implement innovative resilience strategies across our global infrastructure.

Key Responsibilities :

• Analyze system stability trends and identify areas for improvement across distributed services.
• Implement resilience patterns (e.g., circuit breakers, retries, bulkheads, load shedding) to reduce system failures.
• Develop and maintain automated tools for service health measurement and static analysis.
• Guide engineering teams in applying best practices in system resilience and observability.
• Apply chaos engineering principles to proactively identify weaknesses in the platform.
• Research and evaluate emerging technologies related to service resilience and high availability.
• Drive enablement efforts through documentation, standards, and presentations to technical and non-technical audiences.
• Manage the full development lifecycle for resilience-focused tools and enhancements.
• Collaborate with platform and service teams to embed reliability into design decisions.
• Contribute to team-wide initiatives that support Genesys’ innovation and customer trust.

Qualifications :

• Minimum 5 years of experience in software engineering using Python, Go, Java, or TypeScript.
• Strong understanding of microservices architecture and distributed systems.
• Minimum 2 years of hands-on experience with AWS.
• Proven ability to diagnose and resolve complex systems issues.
• Proficient with observability tools such as CloudWatch, New Relic, or SumoLogic.
• Clear and effective communication skills, both technical and non-technical.
• Data-driven approach to problem-solving with strong analytical skills.
• Commitment to continuous learning and embracing empathy in technical collaboration.

Preferred Qualifications :

• Previous experience in SRE or DevOps roles.
• Experience implementing resilience patterns such as retries, timeouts, and bulkheads.
• Exposure to chaos engineering or failure injection frameworks.
• Familiarity with performance testing tools and techniques.
• Hands-on experience with AWS CloudFormation, Terraform, and CI / CD pipelines.
• Experience with OpenTelemetry and distributed tracing.
• Understanding of SLIs, SLOs, and error budgets.
• Contributions to open-source projects or technical blogs.

Why Join Us?

Be part of a team that’s redefining resilience at Genesys—where your ideas will directly impact the experiences of millions of users worldwide. We foster a culture of empathy, innovation, and collaboration, and we’re looking for leaders who thrive on solving tough engineering problems with creativity and heart.