Manager Digital Services Website Technical Team

Intermountain Healthcare; St. Thomas; On-site; Full time

Job summary

A leading healthcare organization is seeking a Manager of Digital Services to lead a team of technical caregivers. This role involves overseeing software development, agile processes, and managing digital projects to enhance the organization’s online presence. The ideal candidate will have strong leadership skills, experience in software engineering, and a passion for improving user experience. This position offers a competitive salary and comprehensive benefits.

Benefits

Comprehensive benefits promoting wellness and work-life balance

Qualifications

• Experience in digital, software engineering, or technical product management roles.
• Effective communication skills, oral and written.
• Proven agile project management skills.

Responsibilities

• Oversee agile processes and ceremonies, adopting best practices.
• Manage complex digital projects from concept to launch.
• Continuously improve website performance based on insights.

Skills

Digital channels expertise

Agile project management

Capacity and resource management

Software engineering

People management

Creative thinking

Interpersonal and presentation skills

Written communication skills

Analytical thinking

Budget management

Education

Bachelor’s degree in computer science

Tools

React

C#

Job description

**Job Description:**

The Manager Digital Services position is a leadership role that oversees a team of technical caregivers, including software engineers, technical analysts, and scrum masters, to manage the Intermountain Health website. This role collaborates closely with Digital Technology Services and partners with Marketing, Consumer Experience, and Operations to achieve regional and system-wide digital objectives.

**Essential Functions:**

1. Ensure completion of software development lifecycle activities, including design, reviews, testing, build, and release management.
2. Oversee agile processes and ceremonies, adopting best practices and enterprise standards.
3. Work with the design team to document technical architecture and implementation requirements.
4. Develop and assess digital workplans aligned with enterprise objectives, business plans, and user needs.
5. Implement and manage digital workplans, overseeing team work and capacity.
6. Continuously improve website performance based on consumer and caregiver insights and data.
7. Prioritize and drive multiple projects independently and collaboratively.
8. Manage complex, matrixed digital projects from concept to launch, measuring results against business needs.
9. Build stakeholder relationships to support digital objectives.
10. Assist in scoping and evaluating digital projects for operational and strategic fit.
11. Support budget management.
12. Spend up to 25% of time coding or developing custom software.

**Skills:**

1. Digital channels expertise, including websites
2. Agile project management
3. Capacity and resource management
4. Software engineering
5. People management
6. Creative thinking
7. Interpersonal and presentation skills
8. Written communication skills
9. Analytical thinking
10. Budget management

**Qualifications:**

**Required:**

• Experience in digital, software engineering, or technical product management roles
• Effective communication skills, oral and written
• Proven agile project management skills
• Experienced coder capable of delivering software features and fixes on time

**Preferred:**

• Bachelor’s degree in computer science or related field
• Leadership experience with technical teams
• Expertise in React or similar JavaScript frameworks and proficiency in C#

**Physical Requirements:**

• Visual acuity for reading and assessing information
• Verbal communication with colleagues and clients
• Manual dexterity for manipulating equipment and frequent computer use

**Location:** Key Bank Tower, Lake Park Building

**Work City:** West Valley City

**Work State:** Utah

**Scheduled Weekly Hours:** 40

The hourly rate ranges from $37.98 to $58.61, depending on experience. We offer comprehensive benefits promoting wellness and work-life balance.

Learn more about our benefits here.

Intermountain Health is an equal opportunity employer. We value diversity and inclusion in our workforce.