Payments Repair Operator-3

RBC; Toronto; On-site; CAD 40,000 - 70,000; Part time

Job summary

An established industry player is seeking a detail-oriented individual to join their dynamic team in processing payments. This role is crucial for ensuring the accuracy and timeliness of transactions, while also providing exceptional customer service. You will leverage your organizational skills and financial knowledge to mitigate risks and support operational efficiency. With opportunities for professional growth and a commitment to teamwork, this position offers a rewarding career path in a supportive environment. If you thrive in a fast-paced setting and are eager to make a difference, this is the role for you.

Benefits

Comprehensive total rewards

Flexible benefits

Competitive compensation

Leadership support for development

Flexible work/life balance options

Qualifications

• Experience in a financial services environment is essential.
• Strong organizational and decision-making skills are required.

Responsibilities

• Process and verify payments accurately and timely.
• Respond to customer inquiries regarding banking products.

Skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

2-4 years’ experience in a financial services environment

Tools

Microsoft Office Suite

Job description

Job Summary

Job Description

What is the Opportunity?

This position is responsible for processing payments received manually and electronically into Funds Transfer System, as part of an essential business unit within Global Services.

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

What will you do?

1. Responsible for the timely and accurate processing and verification of payments, as per hourly requirements, utilizing all available tools and resources, e.g., SRF, Unit Directory, Broadcast Messages, CPA Banks/Trust/Credit Directories, co-workers, etc.
2. Ensures all required fields on payments being repaired are completed and formatted properly.
3. Enter, repair, and verify payments in Funds Transfer in strict accordance with SWIFT, LYNX, CPA, FED, CHIPS, industry guidelines, and RBC policies.
4. Ensures all assigned queues are cleared to meet established deadlines and displays flexibility to work occasional overtime and support US coverage as necessary.
5. Mitigates operational, financial, and reputational risk through workflow prioritization and awareness of cut-off times and responsibilities.
6. Adheres to overall business KPI requirements of 12.5 errors per month, keeping errors to a minimum.

What do you need to succeed?

• 2-4 years’ experience in a financial services environment.
• Strong organizational and decision-making skills.
• Fluent with Microsoft Office suite and technologically independent.
• Shift flexibility (evenings, weekends, statutory holidays as required).
• In-depth knowledge of day-to-day payments processing procedures.
• Teamwork and cooperation skills.

What’s in it for you?

• We thrive on challenges, progressive growth, and teamwork to deliver trusted advice, helping clients thrive and communities prosper. We care about each other, reaching potential, making a difference, and mutual success.
• Comprehensive total rewards, including bonuses, flexible benefits, and competitive compensation.
• Leadership support for your development through coaching and opportunities.
• Work in a dynamic, collaborative, progressive, high-performing team.
• Opportunities for challenging work.
• Flexible work/life balance options.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address: 180 WELLINGTON ST W, TORONTO

City: TORONTO

Country: Canada

Work hours/week: 0

Employment Type: Part-time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-05-06

Application Deadline: 2025-05-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is core to growth. We foster a workplace where employees feel supported, collaborate effectively, drive innovation, and grow professionally, bringing our purpose to life and creating value for clients and communities. RBC is committed to policies and programs that promote respect, belonging, and opportunity for all.

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