Service Dispatcher - Stanley Access Technologies

Allegion; Lethbridge; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Dispatcher who will play a crucial role in ensuring customer satisfaction and efficient service delivery. This position involves managing incoming service calls, dispatching technicians, and providing essential support to the field team. The ideal candidate will be detail-oriented, possess strong communication skills, and have a passion for exceeding customer expectations. Join a dynamic team that values professional development and work-life balance while making a positive impact in the security industry. This role offers a competitive base pay and various employee benefits, making it a great opportunity for career growth.

Benefits

Health Insurance

Dental Insurance

Tuition Reimbursement

Employee Discounts

Community Involvement Opportunities

Qualifications

• 1+ year of customer service or dispatching experience required.
• Valid driver's license without restrictions is necessary.

Responsibilities

• Receive and assess service calls, dispatch technicians accordingly.
• Maintain communication with customers to ensure satisfaction.

Skills

Customer Service

Dispatching

Time Management

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Associate Degree

Tools

MS Office

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Service Dispatcher - Stanley Access Technologies, Edmonton, AB

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

Service Dispatcher

The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations.

What You Will Do:

• Receive incoming telephone calls. Assess and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Provide field team with parts support to help minimize return trips.
• Assist the field team with call overloads and direction.
• Prioritize and determine best available technician to complete job.
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems.
• Ensure proper communication with customer to gather all pertinent information for service call.
• Consistently follow-up with customer to ensure completion and satisfaction.
• Track all service calls and provide service call reporting and metrics to management.
• Maintain service call logs and service manuals.
• Perform monthly technician’s rides to better understand team support requirements and business needs.
• Promote the sale and implementation of service agreements to customers.
• Coordinate with National Accounts service dispatch.
• Provide administrative/back-up assistance to Service Supervisor.
• Perform duties and responsibilities as described in the quality system.
• Perform work according to the Field Operations Policy and Procedures Manual.
• Perform other assignments as directed by manager in support of service operations.
• Work with Installation coordinator on manpower sharing opportunities to increase productivity.

What You Need To Succeed:

• A valid state driver’s license, without restrictions, is required for this position.
• 1+ year of customer service or dispatching experience.
• High School Diploma or GED.

Additional Preferred Skills and Knowledge:

• Associate degree.
• 2+ years of service management/call center/field service experience desirable.
• 2+ years field service experience.
• Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office).
• Excellent written and verbal communication skills required.
• Self-motivated, requires minimal supervision.
• Knowledge of security hardware industry required.
• Time management and organizational skills required.
• Customer service oriented.
• Ability to handle multiple priorities.
• Proven knowledge of team development preferred.
• Ability to work in a deadline driven environment.

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact.
• You’re looking for a company that will invest in your professional development.
• You want a culture that promotes work-life balance.

What You’ll Get from Us:

• A commitment to Diversity, Inclusion & Belonging.
• High energy, influential, cross collaborative team environment.
• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
• Competitive base pay.
• Health, dental and other insurance coverage.
• Tuition Reimbursement.
• Employee Discounts.
• Community involvement and opportunities to give back.

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. We embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.