Director of Operations Ottawa / Gatineau

Blue Shock; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the QSR sector is seeking a Director of Operations to oversee daily operations, drive excellence, and build a high-performing team. The ideal candidate has extensive experience and a strong track record in multi-unit management. This role focuses on maintaining quality standards, enhancing guest experiences, and achieving operational goals. Join a motivated team dedicated to becoming the best-operated QSR in Canada.

Qualifications

• 5+ years of QSR experience at a multi-unit level.

Responsibilities

• Drive operational excellence and maintain high standards.
• Recruit, train, and develop District Managers.
• Evaluate restaurant performance and coach teams.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Education

College Diploma or University Degree

Tools

Microsoft Office

Job description

A QSR / Fast casual Director of Operations or a 2-5 year Regional Manager who is ready for the next step in their career.

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. We connect exceptional talent with leading employers in Canada and the US.

At Blue Shock Executive Search, we focus on crafting success stories by connecting candidates with opportunities that match their skills and aspirations. Partner with us to build your success story.

Our client seeks a Director of Operations, the brand leader responsible for all daily operations. This role involves driving operational excellence, maintaining high standards for quality, service, and cleanliness, and ensuring restaurants are always prepared for business.

The Director of Operations succeeds by building a high-performing team capable of executing plans and increasing EBITA through sound business practices.

We are a results-oriented team aiming to be the best operated Quick Service Restaurant in Canada. If you are motivated, genuine, disciplined, honest, organized, and have a proven track record in driving sales, we want to hear from you!

Key Responsibilities:

1. People
2. Represent the company's Mission, Vision, and Core Values
3. Recruit, train, certify, develop, and retain high-quality District Managers
4. Lead and manage District Managers, fostering a respectful work environment

1. Quality
2. Exceed brand standards for Quality, Service, and Cleanliness at each location
3. Enhance sales through exceptional guest experiences

1. Systems & Process Execution
2. Oversee profit, sales, and guest count growth
3. Ensure implementation and adherence to company systems, policies, and procedures
4. Provide comprehensive training and certification for staff
5. Monitor and improve process execution
6. Ensure proper execution of new products and processes
7. Maintain facilities, equipment, and premises meticulously
8. Adhere to food safety, worker safety, and employment standards

1. Planning
2. Evaluate restaurant performance and coach District Managers
3. Communicate company objectives effectively
4. Promote community involvement and local marketing
5. Lead annual strategic planning
6. Analyze operational data and develop solutions to meet goals

1. Development
2. Ensure successful startup and opening of new restaurants

1. Culture
2. Create and maintain a positive work environment
3. Build teams aligned with core values

Knowledge, Skills, and Abilities:

• Advanced understanding of quick-service restaurant operating systems
• Proven experience in training, developing, and coaching teams
• Strong financial skills, including managing P&Ls and budgets
• Excellent communication and leadership skills
• Self-motivated with strong problem-solving abilities
• Proficient in Microsoft Office
• Ability to build professional relationships
• Excellent organizational and planning skills

KPIs: Growth in EBITA, Same Store Sales, customer experience metrics (Speed of Service, OSAT, REV, GPS), team health, and compliance with standards.

Qualifications:

5+ years of QSR experience at a multi-unit level; college diploma or university degree is an asset.