L2 Desktop Support Engineer

Tata Consultancy Services; Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading IT services and consulting company is seeking an L2 Desktop Support Engineer to provide technical support and resolve hardware/software issues. This entry-level role involves assisting end users, managing incidents, and collaborating with vendors. Ideal candidates will have strong troubleshooting skills and be flexible with working hours.

Qualifications

• Experience with hardware, software, and network troubleshooting.
• Ability to work across multiple sites and travel as needed.

Responsibilities

• Provide technical assistance and support to end users.
• Install and troubleshoot desktop/laptop hardware and peripherals.
• Manage end-user incidents and requests.

Skills

Communication

Troubleshooting

Technical Support

Tools

ServiceNow

Job description

Join to apply for the L2 Desktop Support Engineer role at Tata Consultancy Services .

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Responsibilities :

• Provide technical assistance and support to end users, resolving hardware and software issues.
• Install and troubleshoot desktop / laptop hardware, printers, scanners, and peripheral devices.
• Respond to and document end user inquiries, maintaining accurate records.
• Manage hardware warranty repairs and perform inventory activities.
• Coordinate with third-party vendors and escalate issues when necessary.
• Support infrastructure tasks based on instructions from specialized teams.
• Manage end-user incidents and requests, including plant-specific IT requests.
• Provide on-site operational support for data center and server room equipment.
• Maintain knowledge base and contribute to SLA / KPI management.

Requirements :

• Ability to work across multiple sites and travel as needed.
• Physical fitness to navigate large areas.
• Flexibility to work after hours and weekends if required.
• Experience with ServiceNow ticketing system.
• Strong understanding of hardware, software, and network troubleshooting.
• Ability to handle tasks related to infrastructure equipment under remote guidance.
• Excellent communication and documentation skills.
• Seniority level : Entry level
• Employment type : Full-time
• Job function : Information Technology
• Industry : IT Services and Consulting
• Base Salary Range : $50,000 - $65,000 per annum