General Manager

Expretio Technologies; Lac-Brome; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading technology company specializing in pricing optimization seeks a General Manager to drive success and innovation. The ideal candidate will build strong relationships, manage P&L, and ensure customer satisfaction. This role requires leadership skills, industry knowledge, and the ability to foster growth in a dynamic environment.

Qualifications

• 5+ years of management and P&L experience.
• Understanding of the passenger transportation industry, especially in the Americas and Europe.
• Fluency in French or Spanish preferred.

Responsibilities

• Develop and communicate the company's mission, vision, strategic objectives, policies, and operational plans.
• Manage P&L forecasts and results regularly.
• Implement and oversee long-term customer care programs to reduce attrition.

Skills

Communication

Relationship Building

Time Management

Education

Post-secondary education in business, engineering, computer science, or equivalent

Job description

This position is open to candidates who can work remotely from the United States and Canada.

Expretio Technologies is an innovative company focused on pricing optimization and transport intelligence. For over two decades, Expretio has been dedicated to developing advanced AI models and software solutions to support transport operators in increasing revenues while offering competitive services to passengers. Our solutions are tailored for the transport industry and used by rail and bus operators worldwide.

We are seeking a General Manager to lead Expretio into its next phase of success. The General Manager will build strong customer and partner relationships, understand and anticipate customer needs, and have a deep knowledge of the competitive environment to help differentiate the company. The role requires effective negotiation with government and agency officials, and adherence to Modaxo’s business and legal practices.

The success of the General Manager will be measured by metrics such as Net Revenue growth, bookings, BQR, Core ratios, attrition, working capital ratio, IRR for new initiatives, employee attrition, and customer experience (CX).

Leadership

• Develop and communicate the company's mission, vision, strategic objectives, policies, and operational plans.
• Drive innovation across processes, R&D, initiatives, and M&A activities.
• Manage P&L forecasts and results regularly.
• Implement continuous improvements to streamline processes, increase productivity, and enhance value.
• Maintain effective communication within the team.
• Collaborate with HR on recruiting, development, and retention programs.
• Oversee sales coverage and compensation models.
• Work with marketing and sales teams to ensure long-term growth.

Program Management

• Ensure project governance, scope, budget, schedule, and quality adherence.
• Follow appropriate revenue recognition processes.
• Escalate issues with projects as necessary.

Customer Care

• Implement and oversee long-term customer care programs to reduce attrition.
• Manage solution adoption programs for clients.
• Coordinate customer satisfaction surveys and communication tools.

Research and Development

• Balance investments in R&D and maintenance to maximize growth and retention.
• Develop and execute clear product plans responsive to market needs.

The Person

• Passionate, motivated, energetic, and curious.
• Excellent communication skills.
• Relationship builder.
• Organizational awareness.
• Conceptual and systems thinker.
• Understanding of the passenger transportation industry, especially in the Americas and Europe.
• Post-secondary education in business, engineering, computer science, or equivalent.
• 5+ years of management and P&L experience.
• GTM-oriented mindset for growth.
• Strong time management skills.
• Willingness to travel within North America and abroad.
• Located in the US or Canada.
• Fluency in French or Spanish preferred.