Bilingual Manager, Commercial Servicing and Administration

EQ Bank | Equitable Bank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Bilingual Manager for Commercial Servicing and Administration. This role involves managing a team, ensuring compliance, and enhancing customer service. The ideal candidate will have extensive mortgage experience and strong leadership skills. Join a dynamic team that values innovation in banking and offers a competitive bonus structure.

Benefits

Competitive bonus

RRSP matching program

Qualifications

• Minimum 5 years’ mortgage experience, preferably with management experience.
• Expertise in Commercial and specialized finance, servicing products.

Responsibilities

• Review and approve various financial transactions including Advances and Discharges.
• Prepare reports for senior management and support team development.

Skills

Leadership

Communication

Organizational

Bilingual (French)

Education

Post-secondary education in accounting or related field

Tools

MS Office

Athena

PPLUS

Job description

Bilingual Manager, Commercial Servicing and Administration

EQ Bank | Equitable Bank

Posted 1 day ago

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Full Job Description

Join a Challenger

Being a traditional bank isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options. We challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions, and learn together.

We are a big (and growing!) family. Overall, we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together, we have over $125 billion in assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Role

The Manager of Commercial Servicing and Administration is responsible for managing and supervising the department to ensure optimal service, efficiency, and effectiveness by adhering to policies and procedures, meeting compliance and control requirements, and achieving service goals.

Key Responsibilities

1. Review and approve various financial transactions including Advances, Discharges, and PPSA renewals.
2. Support the Senior Manager with commercial servicing transactions and monthly remittances.
3. Assist the syndication team with partner remittances and inquiries.
4. Ensure timely follow-up and task completion by team members.
5. Prioritize and assign tasks to maintain quality and timeliness.
6. Maintain high customer service levels.
7. Prepare reports for senior management.
8. Motivate and support team development through training, performance reviews, and meetings.
9. Promote team engagement and core values.
10. Participate in management and department meetings, and special projects.
11. Assist with reporting and implementing procedures to ensure compliance with lending and regulatory requirements.
12. Ensure files are compliant before disbursement of funds.
13. Support department initiatives and projects, including platform implementations.
14. Create complex Excel spreadsheets and perform account reconciliations.
15. Communicate with external and internal stakeholders to provide optimal service and maintain relationships.
16. Assist with reporting and compliance within the Credit & Risk Department.

Qualifications

• Minimum 5 years’ mortgage experience, preferably with management experience.
• Expertise in Commercial and specialized finance, servicing products.
• Good understanding of commercial real estate, legal documentation, and AML/ATF regulations.
• Post-secondary education in accounting or related field.
• Proficient in MS Office, Athena, and PPLUS.
• Ability to build complex Excel models.
• Strong leadership, organizational, and communication skills.
• Ability to handle multiple priorities efficiently.
• French bilingual preferred.

Work Challenges

Managing complex files, prioritizing workflow, exercising professional judgment, and motivating a team in a high-volume environment.

What We Offer

• Competitive bonus and RRSP matching program.