Post Office Manager

Shoppers Drug Mart; Waterloo; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in delivering exceptional postal services. This role involves leading a team, ensuring compliance with store standards, and providing top-notch customer service. The ideal candidate will possess strong interpersonal skills, effective time management, and a commitment to excellence. Enjoy the benefits of working with a locally owned store while being supported by a national brand, offering flexible schedules and a purchase discount program. Join a diverse team that values community and strives to reflect the nation's evolving diversity.

Benefits

Purchase Discount Program

Flexible Schedules

Competitive Pay

Online Learning Opportunities

Qualifications

• Experience in retail and cash handling is essential.
• Strong interpersonal and communication skills are required.
• Ability to manage time efficiently is crucial.

Responsibilities

• Lead and train Post Office staff to ensure compliance with store standards.
• Provide exceptional customer service beyond expectations.
• Implement loss prevention systems and procedures.

Skills

Customer Service

Cash Handling

Time Management

Interpersonal Skills

Communication Skills

Planning and Organization

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:

• Leads by example and ensures that Post Office staff demonstrate our CORE Values

• Interviews and recommends final candidates for hiring

• Ensures Post Office cashiers complies with all Store Standards

• Trains employees in job functions and provides on-going coaching and instructions

• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

• Ensures exceptional customer service is provided beyond expectation

• Ensures employees present proper image to the public in accordance with Uniform Policy

LOSS PREVENTION:

• Ensures all loss prevention systems and procedures are performed according to Standards

• Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

• Planning, Judgement and Decision Making

• Independent thinking and decision making when dealing with issues related to customer’s requests

• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions

• This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:

• Experience with retail and cash handling

• Superior interpersonal skills

• Efficient time management ability

• Strong verbal and written communication skills

• Effective organization and planning skills

• Commitment to providing exceptional customer service

WORKING CONDITIONS:

• Ability to work flexible shifts which may include nights and weekends

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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