Customer Service Representative - Part-Time

Ritchie Bros.; Grande Prairie; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a global team as a part-time Customer Service Representative in Grande Prairie, Alberta. No experience is required. You'll handle customer inquiries, process payments, and ensure exceptional service while contributing to a safe work environment.

Qualifications

• Previous in-person customer service work experience.
• Excellent keyboarding skills.
• Ability to learn new technology/software.

Responsibilities

• Process Bidder Payments and communicate with buyers.
• Track interactions relating to customer requests.
• Ensure superior customer service is delivered at all times.

Skills

Customer Service

Teamwork

Positive Attitude

Tools

Computer Skills

Job description

Job Description

A growing global company. Endless career and development opportunities.

When you join Ritchie Bros., you’ll be part of a diverse, global team that’s focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity, and Vision.

If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you’re out in the field or back at your office, you’ll be helping us achieve our vision of becoming the trusted global marketplace for insights, services, and transaction solutions for commercial assets.

We’re looking for a Part-time Customer Service Representative. The work location for this position is Grand Prairie, Alberta, and it is considered a fully on-site role.

The Opportunity

No experience required.

The Customer Service Representative will answer inquiries and process payments, communicate with buyers regarding purchases, payments, appointments, and equipment pickup post-sale.

In This Role You’ll

• Process Bidder Payments
• Contact successful bidders to advise payments, appointment booking, and pickup process
• Track interactions relating to customer requests and proactively report areas of customer concern
• Ensure confidentiality while dealing with bidders and consignors
• Provide customers with information about upcoming auctions and auxiliary services
• Ensure that superior customer service is delivered at all times to all customers
• Provide additional administrative support as needed
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers

Here’s What You Bring

• Previous in-person customer service work experience
• Experience using computers, and the ability to learn new technology/software
• Excellent keyboarding skills
• A commitment to providing fantastic customer service
• Able to work well with others and maintain a positive attitude in high-pressure situations
• A friendly, outgoing, patient personality
• You thrive working as part of a team, pitching in wherever you’re needed most
• You don't mind working hard, and you like to have fun