Fraud Investigator

Meridian Credit Union; Golden Horseshoe; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join a leading credit union as a Fraud Investigator, where you will support the Fraud Management program, ensure member satisfaction, and perform investigations on suspected fraud. This role offers a hybrid work environment with flexible hours and opportunities for professional growth.

Benefits

Inclusive and collaborative environment

Tools and technology to support your work

Opportunities to learn from industry leaders

Dynamic work environment

Qualifications

• 3-5 years’ experience in the financial services industry.
• Designations such as CFE, CFCS, CFA are advantageous.

Responsibilities

• Monitor fraud detection software and review events for suspected fraud.
• Perform investigations to determine the legitimacy of transactions.
• Review credit applications from a fraud perspective.

Skills

Analytical Thinking

Problem Solving

Communication

Education

Post-Secondary diploma / degree in business administration / commerce

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Fraud Investigator role at Meridian Credit Union

Get AI-powered advice on this job and more exclusive features.

About This Opportunity

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Meridian’s FMCS team supports Meridian Credit Union, motusbank, and Meridian OneCap (collectively “Meridian”). This position provides support to the FMCS team through the performance of specific tasks related to the Fraud Management program while ensuring the highest quality of Member experience.

Applicants to this role must be available to work flexible hours – including morning, afternoon, and evening shifts, which can occur on weekends and holidays.

Key Responsibilities :

• Monitor fraud detection software and review events for suspected fraud on a timely basis.
• Place outbound and receive inbound calls to review transactions identified by the fraud detection software. Handle internal and external inquiries related to fraud issues. Communicate decisions to Members with tact while adhering to all appropriate policies and procedures.
• Perform appropriate investigations to determine the legitimacy of transactions.
• Maintain an appropriate balance between fraud prevention and Member experience.
• Support the Senior Fraud Investigators and broader FMCS team through the review and monitoring of accounts for risk assessment purposes.
• Monitor various detection reports and infrastructure, and make appropriate decisions on when to verify transactions (e.g., velocity reports, Interac Association fraud alerts, etc.).
• Assist with the detailed analysis and investigation of financial transactions that are reported as fraudulent. Make pay and / or no-pay decisions for fraud claims within approved limits based on available facts and completed investigation, and escalate when appropriate. Articulate these decisions to Meridian Delivery partners in an accurate and efficient report format.
• Perform all administration functions in relation to loss write-offs.
• Respond to Branch / Contact Centre / Credit department inquiries.
• Review and adjudicate credit applications from a fraud perspective for a diverse lending portfolio including secured loans, unsecured loans, credit cards, and auto loans submitted through in-person or digital platforms.
• Review new credit card applications using fraud detection tools and mitigate losses effectively.
• Escalate identified concerns, patterns, trends, vulnerabilities, and other information as appropriate to FMCS leadership.
• Accurately and efficiently document all actions and decisions in line with FMCS policies and procedures.

Knowledge, Skills, and Abilities :

• Good working knowledge of financial products, services, operational policies, and delivery systems, including organizational structure and risk management methodologies.
• Strong knowledge of Microsoft Word and Excel.
• A methodical and detail-oriented approach to problem solving with strong analytical and critical thinking skills.
• Ability to manage multiple assignments and competing priorities.
• Comfort with time-sensitive, demanding, and less-familiar situations, using information from investigations, policies, procedures, and precedent. A passion for learning and acquiring knowledge to address new challenges.
• Exhibit tact and diplomacy when responding to inquiries from internal partners (e.g., Branch), external partners (e.g., government agencies), and Meridian Members.
• Maintain professionalism in communication with all stakeholders.
• Ability to articulate observations and recommendations clearly in organized and understandable reports.

Education, Designations, Training, and Experience :

• Post-Secondary diploma / degree in business administration / commerce is an asset.
• 3-5 years’ experience in the financial services industry.
• Designations such as CFE, CFCS, CFA, or progress towards them are advantageous.

Office Location : 3330 Bloor Street West, Toronto. This is a hybrid work opportunity.

Meridian has a remote work policy that allows flexibility but requires a minimum of semi-monthly in-office meetings for collaboration and relationship building.

What’s in it for you?

• An inclusive and collaborative environment that encourages teamwork, creativity, and celebrates success.
• Tools and technology to support your work.
• Opportunities to learn from diverse industry leaders and colleagues.
• Hybrid work arrangements with in-person collaboration.
• A dynamic work environment where we work hard and have fun!

Who we are :

Meridian is Ontario’s largest credit union and the second largest in Canada, serving over 380,000 Members. With over 80 years of history, Meridian is member-owned, with 87 retail branches and 15 Business Banking Centers across Ontario, managing $32B in assets. We are committed to community investment and delivering innovative financial solutions.

Learn more about us : About Meridian

Experience the Difference! Meridian promotes an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We value diversity and encourage applications from all qualified individuals.

J-18808-Ljbffr

Create a job alert for this search

Investigator • Golden Horseshoe, ON, Canada