FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langford

BC Women's Hospital and Health Centre; Victoria; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking calm and decisive individuals to join their team as Emergency Medical Call Taker Trainees. This full-time position offers a unique opportunity to make a difference while working in a dynamic environment. Ideal candidates will possess strong communication skills, multitasking abilities, and a background in customer service. With a commitment to diversity and inclusion, the organization provides a supportive workplace, comprehensive training, and numerous growth opportunities. If you're ready to take on a challenging yet rewarding role in emergency services, this is the perfect opportunity for you.

Benefits

Access to training programs

Pension plan

Wellness programs

Discounts through WorkPerks

Opportunities for growth and recognition

Qualifications

• Must have 2+ years of customer service experience, preferably in a call center.
• Fluency in English, both spoken and written, is required.

Responsibilities

• Provide support during 911 emergency calls and coordinate with dispatch and paramedics.
• Maintain professionalism and prioritize tasks in high-pressure situations.

Skills

Communication Skills

Multitasking

Customer Service

Typing (30 WPM)

Education

Grade 12 or equivalent

Standard First Aid and CPR Level C

Job description

**Please note:** If you have already applied via the BCEHS careers site or within the last 3 months for this position and location, do not reapply to avoid duplication. Duplications do not increase application visibility and may cause errors.

Emergency Medical Call Taker (EMCT)

BC Emergency Health Services
Victoria, BC

Upcoming Career Opportunities for August 2025 - Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees at the following Dispatch Operations Centre:

• Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

We are seeking calm, decisive individuals with an interest in healthcare, excellent communication skills, and the ability to multitask. Bring your call-centre or customer service experience to BC Emergency Health Services and make a difference.

Responsibilities

• Provide support during 911 emergency calls, gathering vital information and coordinating with dispatch, paramedics, and hospitals.
• Maintain professionalism in high-pressure situations, prioritize tasks, and communicate clearly.
• Build relationships with team members and callers, seeking solutions and managing conflicts professionally.

Qualifications

• Grade 12 or equivalent
• Standard First Aid and CPR Level C certificates (must be obtained before training)
• 2+ years customer service experience; call centre experience is an asset
• Fluent in English, both spoken and written
• Minimum typing speed of 30 WPM

Additional Skills & Knowledge

• Understanding of Indigenous issues, reconciliation efforts, and related reports (TRC, BC DRIPA, etc.)

Skills & Assessment

Candidates will complete an online CritiCall assessment, testing keyboarding, listening, and reading comprehension skills. Typing practice can be found at typingtest.com.

Application Process

• Send an email with subject: "BCEHS EMCT First Aid: L05062025-2 LDOC" including your First Aid and CPR-C certificates to: [e-mail]
• Complete assessments, a pre-screening personality test, an observation shift, and a behavioral interview.

Benefits & Work Environment

• Join BC’s largest employer with opportunities for growth and recognition.
• Access training, benefits, pension, wellness programs, and discounts through WorkPerks.
• Work shifts include days, nights, weekends, and holidays, with a typical schedule of 2 days, 2 nights, then 6 days off.

Additional Information

Apply at bcehs.ca/careers. BC Emergency Health Services is committed to diversity and reconciliation, supporting Indigenous communities, and fostering an inclusive environment.