Business Summer Student

Alberta Electric System Operator; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

The Alberta Electric System Operator is seeking a full-time summer intern for the IT Infrastructure and Operations department. This role focuses on data analytics, financial planning, and resource management, providing hands-on experience in a dynamic environment. Ideal candidates will have a business background and strong problem-solving skills, thriving in a collaborative and diverse atmosphere.

Qualifications

• Completed at least three years in a Business degree.
• Strong verbal and written communication skills.
• Experience with documentation creation is an asset.

Responsibilities

• Conduct financial analysis and planning.
• Participate in the business planning cycle for 2026.
• Create dashboards for managers using PowerBI.

Skills

Data Analysis

Problem Solving

Communication

Education

Business Degree

Tools

PowerBI

ServiceNow

Job description

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The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and facilitate Alberta’s competitive wholesale electricity market. The AESO fosters an inclusive, diverse, and equitable workplace where people feel respected and welcomed for who they are. Together, we deliver high performance and innovative results.

Job Description

The IT Infrastructure and Operations department is seeking a full-time summer student for a 4-month term from May to August 2025. In this role, you will gain practical experience under the guidance of Senior Managers. The successful candidate will have a variety of business skills with a focus on data analytics within IT Operations.

Key accountabilities:

1. Data Analysis and forecasting:
   • Financial analysis and planning
   • Service Desk Ticket Analysis
   • Operational Staff Resource Management
   • Dashboard creation for managers using PowerBI, ServiceNow or similar
2. IT Forecasting:
   • Service Desk Ticket resolution times
   • Product issue time (What product is consuming all of our Ops time)
   • Mean time to close
   • Open tickets vs. closed tickets
   • Closing stale tickets / Ticket follow-up
3. Resource Management:
   • Availability planning
   • Task monitoring within I&O
   • Morning standups
   • Workday Time allocation (G&A vs. Capital)
4. Business Planning:
   • Participate in the business planning cycle for 2026
   • Creation of Business Planning documentation
   • Resource estimate planning
   • Procurement planning
   • Operational cost planning

Signs you will enjoy working in this team:

• You thrive in a fast-paced and dynamic environment and are looking for an opportunity to participate in transformative change.
• You enjoy working in a team of bright professionals and participating in collaborative work.
• You embrace change and adapt with ease.
• You like working in a diverse atmosphere with individuals of varied backgrounds, experiences, and perspectives.
• You appreciate working in a fully supported hybrid work environment.

Signs you will enjoy this role:

• You have a curious mind and enjoy digging deep to learn how things work.
• You have demonstrated advanced problem-solving skills that incorporate critical thinking and sound judgment in high-pressure scenarios.
• You work well in routine and project-based work, navigating between fast-paced and moderate periods.
• You can translate complex technical problems into meaningful information for different audiences.

You have:

• Completed at least three years in a Business degree (or equivalent).
• Completion of communication courses, business writing, or technical writing is beneficial.
• Interest in working with IT operational processes.
• Strong verbal and written communication skills.
• Experience with documentation creation is an asset.
• A positive and professional attitude.

Application Deadline: May 14, 2025

If contacted for an interview, please advise of any accommodation measures required to enable full participation. Information regarding accommodations will be handled confidentially.

The AESO cannot accept unsolicited agency resumes.

The AESO is committed to protecting personal information as per the FOIP Act of Alberta. Successful candidates may be required to undergo a criminal background check in accordance with Section 33 of the FOIP Act.

Additional Details:

• Seniority level: Internship
• Employment type: Full-time
• Job function: Education and Training
• Industries: Utilities

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