Learning Technology Coordinator

KPMG Canada; Swift Current; On-site; CAD 46,000 - 71,000; Full time

Job summary

Join a leading company as a Learning Technology Coordinator, responsible for supporting learning technology platforms and enhancing the learner experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities effectively. You will collaborate with internal teams to ensure the effective use of various learning technologies while maintaining high-quality standards. The position offers a competitive salary range and opportunities for professional growth.

Qualifications

• 2-3 years of experience in technology-based training administration.
• Experience with learning technology administration and first-level support.

Responsibilities

• Provide functional and technical support for learning technology platforms.
• Consult with internal learning professionals to enhance learner experience.
• Produce reports to support quality assurance and identify trends.

Skills

Communication

Problem-Solving

Attention to Detail

Education

Post-secondary education

Tools

Microsoft 365

Excel

SAP SuccessFactors

Degreed

Kaltura

Credly

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to the learning technology platforms, including the SAP SuccessFactors learning management system (LMS), the Degreed digital experience platform, the Kaltura virtual classroom/video platform, and Credly digital badges platform. Additionally, this position involves working with internal learning professionals to recommend learning solution approaches and collaborate on related deliverables.

This role requires attention to detail and the ability to operate effectively within a process-driven technical environment, focusing on quality assurance, issue analysis, and timely follow-up. Success in this role depends on building relationships and maintaining an inquisitive, 'can do' attitude.

What You Will Do

• Provide functional, operational, and technical support for all learning technology platforms, including maintaining systems, creating and updating learning resources, promoting system capabilities, and addressing platform usage challenges.
• Consult with internal learning professionals on system capabilities and best practices to recommend solutions that enhance learner experience and meet business requirements such as reporting and compliance.
• Facilitate the use of learning technology platforms by creating or modifying courses, plans, pathways, playlists, and virtual classroom sessions.
• Support the design, preparation, and delivery of video-based learning, including moderation and support for virtual classroom sessions.
• Produce reports to support quality assurance, identify trends and risks, and ensure stakeholder visibility.
• Investigate and resolve platform functionality inquiries, monitor usage, respond to escalations, identify trends, and propose solutions. Perform system maintenance and data integrity activities, including audits and data cleanups.
• Use the ServiceNow system to prioritize and respond to inquiries within SLA standards.
• Perform other duties in support of the Digital Learning portfolio as assigned.

What You Bring To The Role

• 2-3 years of experience in technology-based training administration/delivery in a service-oriented, fast-paced environment.
• Post-secondary education; preferred fields include Learning & Development, Computer Science, Business, or Human Resources.
• Experience with learning technology administration and first-level support.
• Results-oriented with the ability to deliver high-quality work on time while managing multiple priorities.
• Strong interpersonal and communication skills, both verbal and written.
• Client-focused mindset, capable of working with individuals at all organizational levels.
• Attention to detail, problem-solving skills, and the ability to propose process efficiencies.
• Ability to work independently and collaboratively, owning tasks and delivering quality outcomes.
• Intermediate proficiency with Microsoft 365, especially Excel.
• Assets include experience with SAP SuccessFactors, Degreed, Kaltura, Credly, or virtual classroom facilitation.

This position requires fluency in English, both written and oral. The candidate may need to support or collaborate with English-speaking colleagues and stakeholders and interpret policies, practices, laws, or regulations.

Compensation

The expected salary range for BC Region is $46,500 to $70,500, potentially with bonuses. Salary within this range depends on location, skills, and qualifications. KPMG also offers a comprehensive Total Rewards program.

Our Values: The KPMG Way

• Integrity: We do what is right.
• Excellence: We never stop learning and improving.
• Courage: We think and act boldly.
• Together: We respect each other and draw strength from our differences.
• For Better: We do what matters.

KPMG in Canada is committed to diversity, inclusion, and creating a respectful, accessible workplace. We encourage all qualified candidates to apply and bring their whole selves to work.

Adjustments and Accommodations

We support an inclusive recruitment process, providing adjustments or accommodations upon request to ensure all candidates can perform at their best. Requests can be made at any point during recruitment by contacting KPMG’s Employee Relations Service team at 1-888-466-4778.