Customer Support Representative

Purdys Chocolatier; Vancouver; On-site; CAD 1,000; Full time

Job summary

Join a leading Canadian chocolatier as a Customer Support Representative. This full-time, seasonal position offers a chance to engage with customers and promote various programs. Ideal for those passionate about customer service, with a supportive work environment and benefits.

Benefits

30% discount on all products

Work-life balance

Fun-loving colleagues

Qualifications

• Previous telephone customer service experience is a plus.
• Basic proficiency in Microsoft Office (Excel) required.

Responsibilities

• Validate contact information for existing and new customers.
• Contact leads to promote sales programs.
• Support customers with online ordering systems.

Skills

Customer Service

Multitasking

English

Tools

Microsoft Office

Job description

Craving a dream job? Join one of Canada's Top Employers.

Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich history and over 115 years of dedication to quality, trust, and a supportive work environment.

Job type: Full-time, Contract (seasonal)

Contract: from August 26 until December 21, 2024, with the possibility to extend to April 2025

Working hours: 40 hours per week, Monday to Friday, between 7 AM and 5:30 PM

We seek full-time employees who can commit to the entire duration of the contract.

The expected pay range: hourly rate of $18.50

Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have fun doing so.

We truly value diversity and welcome applicants of all ethnicities, genders, races, religions, abilities, and backgrounds.

We’re looking for Customer Support Representatives to join our Fundraising, Group Savings, and Business Gifting team based in Vancouver, BC, Chester Street.

Job Overview: In this role, you will support the promotion of these programs to new and existing customers through inbound and outbound calls. This is an excellent opportunity for someone passionate about customer service and eager to expand their experience. Success will come from engaging with customers over the phone, promoting programs, and working collaboratively in a team environment.

Responsibilities include:

• Validate contact information for existing and new customers
• Contact leads to promote sales programs
• Support customers with online ordering systems
• Troubleshoot website and online ordering issues
• Respond promptly to customer inquiries
• Additional duties such as data entry, organization, and research on new customers

Ideal candidates:

• Provide excellent customer service and multitask effectively
• Work well in a fast-paced environment
• Have basic proficiency in Microsoft Office (Excel) and general computer skills
• Possess advanced spoken and written English skills
• Previous telephone customer service experience is a plus

Benefits include:

• 30% discount on all products through our online store
• Work with passionate, fun-loving colleagues
• A work environment that values work-life balance

Interested? Check out our Instagram, TikTok, or Facebook pages for more insights.

We appreciate all applications. Only those selected for an interview will be contacted.

We are committed to providing accommodations for applicants with disabilities. If needed, please contact us via email at [emailprotected].

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