Pension Plan Administrator

Bilsland Griffith Benefit Administrators; Burnaby; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Burnaby is seeking an experienced Pension and Benefit Administrator. The role requires strong mathematical and analytical skills, with responsibilities including member service and records management. The successful candidate will enjoy a competitive salary, benefits, and opportunities for continuous growth.

Benefits

Competitive Compensation Package

Bonus program

Flexible Work Arrangement

Continuous learning opportunities

Collaborative work environment

Qualifications

• At least 2 years of previous pension administration experience.
• Strong customer service skills required.

Responsibilities

• Answer calls and respond to emails from Plan members.
• Calculate and prepare termination and retirement packages.
• Maintain records for members and update information.

Skills

Customer Service

Analytical Skills

Mathematical Aptitude

Organizational Skills

Education

Post-secondary education in pension administration

Formal training in mathematics

Tools

Microsoft Office Suite

Job description

Bilsland Griffith Benefit Administrators is a third party pension and benefit plan administrator based in Burnaby. We work closely with the members and Trustees of negotiated cost pension and benefits plans in delivering superior member service and accurate plan information.

Our clients, the trustees of health and welfare trusts, defined benefit and defined contribution plans, value our breadth of experience and attention to detail and service in administering their plans.

Our team is made up of pension and benefit administrators, data analysts, accountants, support staff and consultants, focusing on making sure that plan members understand the benefits that have been negotiated on their behalf.

Pension and Benefit Administrator

We have an opportunity for an experienced pension administrator with a strong mathematical aptitude and the ability to understand and apply detailed pension plan provisions. Additionally, the role requires strong customer service skills as the successful candidate will deal directly with plan members in person and over the phone.

Intermediate Excel skills are required, along with strong math skills and an analytical aptitude.

Responsibilities will include:

Plan Member Service

• Answer calls and respond to emails / written mail from Plan members regarding pension eligibility and provisions
• Calculate/prepare termination and retirement packages and perform follow up on correspondence sent.
• Prepare payment authorizations for terminated and retired members.
• Calculate pension entitlement on death of a member and prepare death benefit payment instructions.
• Perform marriage breakdown calculations.
• Assist in preparation and drafting of member communications including annual member pension statements, newsletters and Plan booklets.
• Seek to identify areas where service to clients could be improved.

Records Management

• Maintain records for members, updating information as required.
• Review member records to ensure up to date information is in place and to confirm authenticity of caller.
• Notify all related service providers of any information changes.

Competencies and Skills:

Work Experience

• Post-secondary education or formal training in pension and benefits administration, mathematics and or analytics.
• At least 2 years of previous pension administration and customer service experience, preferably within a finance, pension, and/or analytics work environment.

What We Offer:

• Competitive Compensation Package
• Bonus program that rewards performance and contributions to the company’s success
• Flexible Work Arrangement
• Spend 4 days per week working in our office in British Columbia, fostering collaboration and teamwork.
• Enjoy 1 day of remote work per week, providing flexibility and work-life balance.
• Opportunity to work with experienced professionals in a specialized field.
• Continuous learning and growth opportunities within the company.
• Collaborative and supportive work environment.
• Focus on work-life balance and career satisfaction.

Knowledge, Skills and Abilities

• Advanced math and analytical skills.
• Demonstrated organizational skills to effectively prioritize workload and meet deadlines.
• Effective interpersonal and organizational skills and the ability to maintain effective working relationships.
• Ability to handle confidential information with tact and discretion.
• Working knowledge of basic record keeping and bookkeeping/accounting procedures.
• Intermediate skills using a variety of computerized software packages such as Microsoft Office Suite (e.g., Excel, Access, PowerPoint, Outlook), related databases and Internet.

Our office is centrally located near the Brentwood Sky Train station for an easy commute from around the Lower Mainland. The successful candidate will be provided with a competitive salary, benefits and vacation package, along with opportunity for continuous growth within their career.

The salary range for the successful candidate is $50,000 to $70,000, plus a generous bonus and competitive benefits package/RRSP plan. Bilsland Griffith offers continuous growth and supports employees personal and professional development.

Interested applicants should provide a letter, stating experience, interest in the company and position, along with salary expectations and resume to: .

We thank everyone for their interest in this role at Bilsland Griffith Benefit Administrators. Only the most suitable candidates will be contacted.