Stampede Front of House Manager - Wildhorse Saloon

Local 522 Public Tavern & Kitchen Ltd.; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A vibrant venue in Calgary is seeking a Front of House Manager for a seasonal role. The ideal candidate will ensure exceptional guest service, manage staff effectively, and maintain a lively atmosphere during the busy Stampede period. Responsibilities include training staff, handling guest complaints, and managing cash operations. If you thrive in a fast-paced environment and enjoy country music, this opportunity is for you!

Benefits

Gratuities

25% Company-wide food & beverage discount

Qualifications

• 1 year experience in a similar role considered an asset.

Responsibilities

• Ensure every guest is handled with the highest level of professionalism.
• Manage cash and other receipts by adhering to cash handling procedures.
• Delegate appropriate tasks and manage staff workloads.

Skills

Communication

Problem Solving

Education

Proserve certification

Job description

Wildhorse is looking for a Front of House Manager to fill out their team on a full-time seasonal contract from June 29th - July 19th. The manager is responsible for several functions including, but not limited to, guest services, ensuring staff are well taken care of and helping keep everything running smoothly. If you enjoy a fast paced environment with the sounds of country music and boot stomping, this seasonal job is for you!

WHO WE ARE

The Wildhorse Saloon is your destination for the greatest Stampede Party in Calgary. Located in the heart of downtown, we’ve got daily concerts, western barbecue, Double Zero pizza, a non-stop dance floor, our own outdoor midway, and 20+ bars serving drinks that will knock your boots off!

WHAT WE OFFER

Competitive Hourly Wage

• Gratuities
• 25% Company-wide food & beverage discount & access to frequent local business discounts / specials.

WHAT YOU'LL DO

Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.

• Effectively manage consistent cooperation and communication between all employees.
• Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, and guidelines.
• Understand products and services, and understand guest needs clearly.
• Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Delegate appropriate tasks and manage staff workloads.
• Provide instruction for staff members and coach employees to improve learning and enhance performance.
• Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
• Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including conflict resolution.

WHAT YOU HAVE

1 year experience in a similar role considered an asset.

• Ability to maintain composure, professionalism, and ensure coworkers are supported in difficult and stressful situations.
• Ability to fluently communicate in both written and verbal English.
• Proserve certification is required prior to beginning work.
• Ability to stand for extended periods of time and can lift up to 50lbs.

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