Sales Support, Eastern Canada - Remote

Hörmann North America; Barrie; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a detail-oriented Sales Support Representative to join their remote team. This role is pivotal in supporting Regional Sales Managers and dealers across Eastern Canada. You will be responsible for generating quotes, processing orders, and contributing to continuous improvement initiatives. The ideal candidate will be bilingual in English and French, possess strong organizational skills, and have experience in sales support or administrative roles. Join a dynamic team that values customer focus and process excellence!

Qualifications

• Experience in sales support or administrative roles in a technical environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide daily sales support and generate quotes for dealers.
• Process orders and maintain organized quote folders.

Skills

Bilingual in English and French

Sales support experience

Attention to detail

Organizational skills

Communication skills

Tools

Synergy

Macola

ERP systems

CRM systems

Job description

We are seeking a detail-oriented and customer-focused Sales Support Representative for Eastern Canada. This remote role will support the Regional Sales Managers (RSMs) and dealers across Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland. The successful candidate will play a key role in the quoting and order processing cycle, while also contributing to continuous process improvement initiatives.

Travel

Quarterly travel to HCI Head Office in Ontario required

Key Responsibilities

• Provide daily sales support in accordance with established Standard Operating Procedures (SOPs).
• Generate quotes and approval drawings for dealers based on input from the RSMs.
• Obtain freight quotes as needed.
• Prepare and issue approval drawings to dealers and RSMs.
• Maintain organized and accurate quote folders, ensuring all required information is collected for order processing.
• Process orders and distribute order acknowledgments to dealers and RSMs.
• Support implementation and feedback for new systems and continuous improvement initiatives.
• Maintain and update product information in Synergy and Macola.
• Enter new prospects into Synergy and maintain up-to-date dealer contact information.
• Participate in internal training programs to stay current with product and process knowledge.
• Perform additional duties as required.
  
  

Qualifications

• Bilingual in English and French (required).
• Experience in sales support or administrative roles, ideally in a technical or manufacturing environment.
• Strong attention to detail and organizational skills.
• Proficiency with ERP and CRM systems (experience with Synergy and Macola is an asset).
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating remotely with cross-functional teams.