Client Services Worker

Manitoba Metis Federation; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Client Services Worker to join their dynamic team. This full-time role involves interviewing clients to assess their employment and training needs, providing referrals, and assisting with job search skills. The ideal candidate will have strong administrative skills and experience in a supportive role, ideally within a not-for-profit or Indigenous community context. This position offers a unique opportunity to make a positive impact on the lives of clients seeking assistance in their career paths. If you are passionate about helping others and possess the necessary skills, this could be the perfect opportunity for you.

Qualifications

• Post-secondary education in administrative support or equivalent experience.
• 2+ years in administrative support services required.

Responsibilities

• Conduct intake interviews to assess client needs for employment services.
• Assist clients with job search skills and prepare them for interviews.

Skills

Administrative Support

Clerical Skills

Database Management

Job Search Assistance

Relationship Building

Knowledge of Red River Métis Culture

Education

Post-secondary Certificate or Diploma

Tools

Database Systems

Job description

POSTING # 24-02-015

POSITION TYPE: FULL-TIME

Under the supervision and direction of the MET Recruitment Coordinator, the Client Services Worker will interview and complete the intake process with clients to determine employment and training needs and eligibility for MET programs and services. The Client Services Worker serves as the initial point of contact for the department for clients seeking employment and training information or service.

Job Duties/Competencies:

• Complete intake application process with clients, assessing client need by completing a needs determination interview to identify their reason for seeking assistance, gathering relevant client information and verifying client eligibility;
• Provide referrals for clients to other departmental staff for more in-depth discussions of employment and training needs;
• Assist clients with job search skills by assisting with preparation of resumes and cover letters, job search strategies, and preparing for job interviews;
• Research and access labour market information and job postings utilizing the Internet, local newspapers and other professional publications;
• Promote MET programs and services, communicating policies, procedures, and guidelines to clients and the general public.

Skills and Qualifications:

• Administrative or Clerical related post-secondary certificate or diploma or equivalent combination of education and experience;
• Minimum of 2 years’ experience in administrative support services;
• Experience using database systems;
• Experience taking accurate meeting minutes and meeting notes;
• Experience establishing and maintaining good working relationships with a diverse array of partners, clients, and co-workers;
• Experience working for a not-for-profit organization and Indigenous community is an asset;
• Knowledge of Red River Métis culture, MMF programs and services is a definite asset;
• Ability to travel, valid Manitoba Driver’s license with access to a reliable vehicle.

Please send a cover letter and a resume to [e-mail].

This job advertisement has been provided by an external employer/partner. Neeginan Education, Training and Employment Services, Inc. (NETES) is not responsible for the content's accuracy, authenticity, or reliability.