Manager, Operations Management

L3Harris; Petawawa; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Manager in Operations Management, leading a dedicated team in the defense industry. This role involves overseeing aircraft maintenance operations, ensuring compliance with aviation standards, and fostering a culture of excellence and teamwork. You'll collaborate closely with program managers and clients to tackle complex challenges and drive operational efficiency. If you're passionate about leadership and committed to delivering exceptional results, this opportunity is perfect for you.

Qualifications

• 9+ years of experience in management or a related field.
• Strong leadership skills and ability to inspire teams.

Responsibilities

• Direct and manage operations team for aircraft maintenance.
• Represent operations in meetings and manage client relations.
• Ensure adherence to aviation procedures and policies.

Skills

Management and Leadership

Customer-oriented

Bilingual Communication (English and French)

Decision Making

Organizational Skills

Knowledge of Labor Relations

Knowledge of Environmental Laws

Education

Bachelor's Degree

Graduate Degree

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

About your next challenge as Manager, Operations Management :

You will work closely with Program Manager to direct, manage, organize, prioritize and lead a group of employees dedicated to operations. You will coordinate efforts of specialists from within your team and will be a key member responsible for the overall delivery of the CH-147F MHLH (Medium to Heavy Lift Helicopter) Support & Test Equipment (STE) Services in Service Support contract – which may include oversight and support of other project deliverables. You will be responsible for the operational oversight of the maintenance activities that will be performed by the L3Harris Technicians within the CMT (Contractor Maintenance Team).

Our Technicians will be responsible for performing routine servicing, scheduled (preventive) maintenance, unscheduled (corrective) maintenance, and emergent work for the aircraft assigned to or augmented by the CMT. In addition, you will promote the values of L3 within your work teams to promote a professional culture and ensure care of Tool Control and STE maintenance.

You will ensure that teams work in accordance with Boeing as well as Royal Canadian Air Force (RCAF) aircraft technicians, aviation procedures, policies and regulations. Due to RCAF operational tempo, you will be managing priorities of your personnel on a daily basis and working closely with Boeing point of contacts.

What you will do:

Represent operations at various meetings, establishing and maintaining professional relations with the program team and with various clients and stakeholders to identify challenges, limitations, constraints and risks while providing operational solutions to complex problems. Manage emergencies and work on contingencies to minimize operational impacts.

In close consultation with Program Manager, work to continuously Improve Operational Structure and Efficiencies, and through training and oversight ensure adherence to policy and procedures. Close collaboration with Buyers, QA, PRAA (Person Responsible for Assigning Authority), Program Manager, and Operation Manager to ensure Airworthiness, Training, Currency, Projects, and Customer Satisfaction Key Performance Indicators are met or exceeded.

Health Security:

• Carry out weekly and monthly inspections and follow-up on corrective actions;
• Prepare and participate in EH&S committee meetings and follow up actions;
• Complete accident / incident reports;
• Assist L3Harris auditors during their visits and follow-up on actions.

Quality:

• Respond and document corrective action requests (CARs);
• Create and update departmental procedures and ensure employees follow them;
• Participate and encourage employees to propose continuous improvement initiatives;
• Follow up on improvement measures;
• Promote the RISE program.

Operations:

• Leads, directs and reviews the work of direct report(s) who exercise latitude and independence in their assignments;
• Responsible for hiring, performance and staff management within own organization, in accordance with management review and approval;
• Requires ability to communicate with leadership regarding matters of importance to the function or business area. May conduct briefings with senior leaders;
• Work consists of making significant improvements of processes, systems, solutions, or products to enhance performance of job area. May develop new concepts or standards;
• Conducts extensive investigation to understand root cause of problems;
• Establishes operational plans with measurable contribution towards the achievement of results of the job function;
• Provides measurable input of new products, processes or standards in operational plans that will have some impact on the achievement of overall functional results;
• Manage day-to-day elements of the budget (e.g., overtime for staff);
• Track completion of STE maintenance with help from the maintenance planner;
• Ensure RCAF Tool Control System procedures are adhered to and corrective actions are taken to address non-conformities with help from tool control coordinator;
• Facilitate daily team meetings, approve timesheets and manage overtime, plan and coordinate training requirements, approve travel requests and expense accounts;
• Coordinate computer problems with IT department directly in Mirabel, Quebec.

Required Skills and Experiences:

• Requires management and leadership knowledge in job area;
• Comprehensive knowledge and skills within a specific technical or professional discipline and may have broad understanding of other areas within the job function;
• Bachelor’s Degree and minimum 9 years prior related experience or Graduate Degree with a minimum of 7 years of prior related experience;
• Ability to make decisions quickly and take action;
• Customer-oriented and results oriented while adopting a "win-win" approach;
• Ability to inspire employees and collaborators in a positive manner;
• Good oral and written communication skills in both languages (French and English), an asset;
• Sense of work organization and priority management;
• Knowledge of labor relations;
• Knowledge of laws and policies related to the environment, health and safety at work.

Eligibility Criteria:

• Must be eligible for registration with theControlled Goods Program;
• Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance;
• Must be eligible to meet the requirements for U.S. International Traffic in Arms Regulations (ITAR).

L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation.

L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris’ sole discretion.

At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.

L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.