Account Servicing Specialist - 60 Day Collections

Veros Credit; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company is seeking an Account Servicing Specialist to manage 60-day delinquent auto loan accounts. The role involves negotiating with borrowers, ensuring compliance with regulations, and documenting collection activities. The ideal candidate will have strong communication skills and experience in collections. Competitive pay and benefits are offered, along with a supportive work environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Tuition reimbursement

Paid holidays

PTO

Transportation benefits

Referral bonus

Qualifications

• 5+ years of experience in collections, preferably in subprime consumer lending.

Responsibilities

• Ensure compliance with company policies and FDCPA.
• Negotiate payment arrangements with borrowers.
• Document account information and collection activities.

Skills

Bilingual in English and Spanish

Effective communication

Negotiation

Problem-solving

Education

High School Diploma or GED

Job description

Account Servicing Specialist - 60 Day Collections

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Position Overview

The Account Servicing Specialist (60 Days) will be responsible for servicing auto loan accounts that are 60 days delinquent and documenting all collection activities using loan servicing software.

Responsibilities

• Follow and ensure compliance with all company policies, procedures, and the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers, suggest ways to meet obligations, propose alternative payment methods, and establish payment procedures.
• Assist borrowers in devising strategies to retain their vehicle while fulfilling loan obligations.
• Document account information and collection activities accurately and professionally.
• Locate customers through databases and references (Skip Trace).
• Perform other duties as assigned.
• Bilingual in English and Spanish.
• 5+ years of experience in collections, preferably in the subprime consumer lending industry.
• Effective communication, negotiation, and problem-solving skills.
• Ability to interpret and apply federal, state, and local collections regulations.
• Professional, tactful, and sensitive interaction with customers.
• Ability to work independently and in a team in a fast-paced environment.
• Flexible schedule and overtime availability.
• High School Diploma or GED.

Compensation and Benefits

Base pay range : $20.00 / hr - $27.00 / hr + Bonus.

Benefits include medical, dental, vision insurance, life insurance, FSA, accident / hospital / indemnity insurance, STD / LTD, EAP, 401(k), ESOP, tuition reimbursement, paid holidays, PTO, transportation benefits, referral bonus, and more.

Veros Credit is dedicated to making vehicle ownership accessible for everyone. We value our employees, offering a welcoming environment with opportunities for growth, company events, free meals, and a strong community spirit.