Patient Account Associate I Credit Balance & Account Review

Intermountain Healthcare; St. Thomas; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated professional to manage payment postings and resolve account issues. This role requires strong interpersonal skills, knowledge of billing regulations, and effective communication. Join a team committed to extraordinary care and enjoy a comprehensive benefits package.

Benefits

Comprehensive benefits package

Qualifications

• 1 year of experience in hospital or physician back-end revenue cycle.
• Knowledge of Medicaid and Medicare billing regulations required.

Responsibilities

• Identifies payment details and makes adjustments to postings.
• Initiates payer recoupments and refunds.
• Communicates effectively both orally and in writing.

Skills

Interpersonal skills

Payment handling

Communication

Computer literacy

Time management

HIPAA compliance

Education

High School Diploma or equivalent (GED)

Job description

Job Description:

Provides extraordinary care to our customers through friendly, courteous, and professional service, demonstrating a broad understanding of account handling processes, exceptional interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

1. Identifies appropriate payment details and saves backups as needed.
2. Researches, validates, and makes adjustments to payment postings, following procedures and policies with the goal of account resolution.
3. Initiates payer recoupments, payer refunds, and patient refunds where applicable, ensuring follow-up according to procedures and policies.
4. Navigates various payer claim portals and understands payer functionalities.
5. Communicates effectively both orally and in writing.
6. Operates computers and other office equipment, as well as various computer software.
7. Reads computer monitors and documents in English.

Skills

• Recognizes true overpayments from false credits.
• Researches claim cycles.
• Understands Coordination of Benefits.
• Understands Explanation of Benefits (EOB).
• Understands Medical Terminology.
• Handles payments effectively.
• Communicates effectively in writing and verbally.
• Possesses computer literacy.
• Manages time efficiently.
• Complies with HIPAA Regulations.

Physical Requirements & Qualifications

• High School Diploma or equivalent (GED) required.
• At least one (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required.
• Knowledge of Medicaid and Medicare billing regulations required.

Physical Requirements

• Operates computers and office equipment, requiring finger and hand movements.
• Remains seated or standing for extended periods to perform work on computers, telephones, or other equipment.
• May involve lifting, transporting objects, bending, kneeling, and reaching.

Location & Work Details

• Location: Peaks Regional Office
• City: Broomfield
• State: Colorado
• Scheduled Weekly Hours: 40
• Hourly Range: $18.81 - $24.26 (dependent on experience)

We care about your well-being, offering a comprehensive benefits package to support your health and happiness. Learn more here.

Intermountain Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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All positions are subject to closing without notice.