Food and Beverage Supervisor-Base Lodge- Seasonal-Full time

Blue Mountain Resort; The Blue Mountains; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor for their vibrant resort. This role involves overseeing daily operations, training staff, and ensuring exceptional guest experiences. With a focus on team motivation and performance management, you'll play a crucial part in maintaining the resort's high standards. Enjoy a range of perks, including free access to ski destinations and discounts on lift tickets. If you have a passion for hospitality and a knack for leadership, this is the perfect opportunity for you to thrive in a dynamic environment.

Benefits

Free Alterra Mountain Pass

Discounts on Lift Tickets

Free Rentals

Staff Priced Meals

Retail Savings

Qualifications

• 3+ years of serving or extensive customer service experience required.
• Experience in supervisory roles, training, and performance management.

Responsibilities

• Supervise daily shifts and oversee staff performance.
• Train front-line staff and ensure smooth daily operations.
• Manage guest expectations and maintain positive relationships.

Skills

Customer Service

Supervisory Experience

Communication Skills

Coaching

POS Systems

Education

Smart Serve Certificate

Job description

Seasonal (Seasonal)

WHAT'S IN IT FOR ME?

• Resort Perks
• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Alterra Mountain Passes for your family
• Discounts on Blue Mountain Lift tickets.
• Free rentals;
• Staff priced meals & Starbucks treats;
• Staff room rates at all our hotels;
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more!

Job Responsibilities

Supervisors are responsible for running a daily shift, overseeing staff, opening and closing business units, and upholding brand standards.

Seasonal Full Time

Hourly Wage - $20.91

What Will I Be Doing?

• Set service expectations, supervise, motivate, coach, and recognize team members; manage and document performance issues; conduct performance evaluations and develop improvement plans.
• Follow brand standards, station layouts, drink recipes, and service standards.
• Train and lead front-line staff, ensuring smooth daily operations, coaching, and development to maximize sales and guest experience; develop SOPs and training documents.
• Build positive relationships with culinary leaders, chefs, and cleaning staff; develop menu knowledge.
• Assist team with daily tasks such as serving, cashiering, opening/closing duties, and managing cash floats and daily sales reconciliation.
• Maintain positive guest relationships, manage guest expectations, and ensure service recovery.
• Oversee daily maintenance of department equipment and amenities.
• Order food and beverage products according to par levels set by management.

What Do You Need From Me?

• Minimum age of 18 where alcohol is served.
• Smart Serve Certificate or willingness to obtain it.
• At least three years of serving or extensive customer service experience.
• Supervisory, training, coaching, and performance management experience, preferably in hospitality.
• Excellent customer service and communication skills.
• Experience with POS systems is an asset.
• Reliable, punctual, professional appearance.
• Ability to strategize and impact sales and systems improvement.

Company Overview

Blue Mountain Resort is Ontario's largest mountain resort, located on the traditional territory of the Anishinabek Nation. Owned by Alterra Mountain Company, it offers year-round outdoor activities and is just 90 minutes from Toronto.

Alterra Mountain Company is a family of mountain destinations, including the world's largest heli-skiing operation and the Ikon Pass, providing access to over 50 destinations worldwide. Headquartered in Denver, Colorado, it aims to shape the future of mountain adventure.