Loro Piana, Assistant Client Advisor - Vancouver

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking an Assistant Client Advisor to join our team at Loro Piana. As an Assistant Client Advisor, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the sales team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives.

Key Responsibilities

1. Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
2. Support the sales team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
3. Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clientele app to boost sales.
4. Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
5. Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
6. Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
7. Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
8. Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

Compensation

Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $22.00 to $25.00 CAD per hour.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Skills and Abilities Required

1. 2+ years of sales or sales support experience, preferably in a luxury retail environment.
2. Proficient in Microsoft Office, SAP, and other digital tools.
3. Excellent attention to detail, customer service, and teamwork skills.
4. General knowledge of sales, operations, and inventory.
5. Ability to lift and move up to 40 pounds.