Restaurant Reservations Host

Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Forbes, Michelin (Two Keys), AAA 4-Diamond, and T&L’s World’s Best Hotel.

As a Restaurant Reservations Host you will:

1. Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
2. Lead by example and be a pro-active member of The Pointe Restaurant Team.
3. Manage detailed restaurant reservations via the Inn’s Property Management System, email, and over the phone.
4. Handle floor management including server/table section assignment to ensure a smooth pace of service.
5. Welcome and seat guests.
6. Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary.
7. Assist service team when necessary.
8. Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times.
9. Ensure menus are always up to date and presentable.
10. Perform various administrative tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce.
11. Perform quality assurance checks and address guest comments and complaints.

Responsibilities & Qualifications

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

1. Willingness to learn in a team environment and be constantly challenged to grow within the restaurant team.
2. Previous fine dining or host/hostess experience required.
3. A professional attitude and an appreciation for detail.
4. A passion for guest service, appreciation of food & beverages and desire for continual education.
5. Ability to lift and carry up to 25 lbs/11.3 kgs.
6. Consistent punctuality and dedication.
7. A calm, polite and composed demeanor.
8. Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset.
9. A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
10. Valid Serving It Right Certification.

A mutual understanding of your employment duration will be determined during your interview.

Other Perks/Benefits

In order to apply for this career opportunity, send your resume and cover letter by clicking Apply Now. By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or indirectly through public social media. As we receive a high volume of e-mails, we are only able to respond directly to you if your Resume and interests align with our currently available positions.