Rental Coordinator - Specialty Rental - Acheson, Alberta, Canada

Atlas Copco; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in sustainable innovations seeks a Rental Coordinator in Acheson, Alberta. This role involves managing customer accounts, generating sales, and ensuring customer satisfaction through effective communication and problem-solving. Join a supportive environment fostering growth and learning with competitive compensation and benefits.

Benefits

Flexible Benefits

Generous Retirement Plan

Paid Time Off

Life & Disability Insurance

Qualifications

• Minimum one year of experience in customer service, sales, and/or rental business.

Responsibilities

• Manage customer accounts and generate sales by answering calls.
• Create reservations and maintain customer-tracking data.
• Assist with Accounts Receivable and vendor purchase orders.

Skills

Customer Service

Problem-Solving

Communication

Education

High School Degree

Tools

Office Software

Job description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning.

Join us on our journey for a better tomorrow.

We are looking for a Rental Coordinator in our Acheson, Alberta, Canada office. Your mission as Rental Coordinator is to be the customer contact point on rental equipment, managing existing customer accounts, generating sales by answering calls, solving problems, issues, and concerns of customers, following up as needed to ensure resolutions, as well as coordinating documents and maintaining customer-tracking data with a focus on customer satisfaction and operational excellence. You should keep updated on all rental equipment features and applications. You will implement quality process improvements focusing on safety, operations, and customer service, and be responsible for the following activities:

1. Creating reservations and rentals in the system along with the accompanying documentation.
2. Researching and locating equipment for the salespeople as needed.
3. Assisting with Accounts Receivable (AR) and following up on past due invoices.
4. Assisting with creating purchase orders for vendors and helping to process invoices.
5. Maintaining and updating expiring rental contract return dates.
6. Supporting logistical arrangements.

Location: This position is located in Acheson, Alberta, Canada, and will report to the Customer Service Manager.

Experience Requirements: Minimum one year of experience in customer service, sales, and/or rental business.

Education Requirements: High school degree or equivalent required.

Physical Requirements: Able to lift and carry up to 25 lbs., bend, stoop, squat, reach, crouch, kneel.

Knowledge: Effective verbal skills, selling practices and techniques. Knowledge of applicable Atlas Copco Rental equipment is required. Excellent customer service skills and effective verbal and written communication skills are essential. Proficiency in various computer software programs such as Office is required.

Personality requirements:

Competency combines knowledge, experience, and attitude. Key behaviors include:

• Good analytical, problem-solving, and multi-tasking skills.
• Collaborative spirit and good teamwork skills.
• Curious and exploratory attitude to try new alternatives and seek improvements.
• Passionate about providing the best customer experience.

What you can expect from us?

• We foster a learning culture with global mobility opportunities for growth.
• Support for your journey includes individual learning opportunities (e.g., LinkedIn Learning), feedback culture, internal job portal, global project assignments, and face-to-face training sessions.
• An onboarding program at our North America headquarters.
• Support for well-being through various programs like team events.
• Competitive compensation package, including flexible benefits and a generous (k) retirement plan.
• Paid time off, Life & Disability Insurance.
• Salary based on experience.
• A respectful, ethical, and integrity-driven culture.
• New challenges and learning opportunities daily.
• Opportunities to contribute tangibly to customer success.
• Multiple avenues for career growth and development.