Senior Business Development Executive, Zendesk

WillowTree; Vancouver; Remote; CAD 132,000 - 165,000; Full time

Job summary

A leading digital product consultancy seeks a Senior Business Development Executive to drive revenue growth within the Zendesk ecosystem. The ideal candidate will have extensive sales leadership experience in SaaS, exceptional relationship management skills, and a proven track record of exceeding targets. This remote position offers a competitive salary and benefits, including healthcare, 401K matching, and performance bonuses.

Benefits

Healthcare benefits - Medical, Vision, Dental

401K matching

Employee Share Purchase Plan

Competitive PTO Policy

Employee Assistance Program (EAP)

Life & Disability Insurance

Qualifications

• 7+ years of experience in a sales leadership role within SaaS.
• Direct experience with Zendesk products.
• Consistent record of meeting sales targets.

Responsibilities

• Oversee development and execution of sales strategies.
• Own the full sales cycle from qualification to closure.
• Monitor and report on sales performance metrics.

Skills

Communication

Negotiation

Presentation

Analytical mindset

Client relationship management

Pipeline management

Tools

CRM platforms

Sales technologies

Job description

Welcome to — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Senior Business Development Executive will operate remotely OR be based out of one of our major Canadian office locations - Vancouver, BC or Toronto, ON.

The Opportunity

TELUS Digital and Zendesk have recently partnered closely to deepen our CX capabilities and digital footprint. This partnership unlocks significant potential for our firm, which our Senior Business Development Executive at TELUS Digital Solutions will leverage to lead revenue growth and client engagement within the Zendesk ecosystem. This role is responsible for building and driving pipeline development and expanding market share through innovative sales strategies and exceptional relationship management.

Responsibilities

1. Oversee the development and execution of sales strategies to exceed revenue targets and KPIs
2. Own the full sales cycle—from lead qualification to contract negotiation and closure
3. Develop and implement effective sales strategies to grow market presence and maximize revenue opportunities
4. Foster strong client relationships, ensuring high satisfaction and long-term account growth
5. Monitor and report on sales performance metrics, leveraging data to inform decisions and drive continuous improvement
6. Collaborate with marketing, business development, and product teams to streamline sales operations and enhance go-to-market strategies
7. 7+ years of experience in a sales leadership role within the SaaS or customer service technology space with direct experience working with Zendesk products and solutions
8. Deep understanding of CRM platforms and modern sales technologies
9. Exceptional communication, negotiation, and presentation skills
10. Consistent track record of meeting or exceeding sales targets
11. Expertise in pipeline management, lead generation, and strategic account planning
12. Strong analytical mindset with the ability to create actionable performance insights
13. Background in customer service or support software sales
14. Demonstrated success in managing and scaling high-performing sales teams
15. Proficiency in forecasting, territory planning, and strategic sales execution

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our.

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position offers the following benefits:

• Healthcare benefits - Medical, Vision, Dental
• 401K matching
• Employee Share Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. Salary offers are based on various factors including skills, experience, and qualifications, and are determined during the interview process. TELUS Digital conducts regular compensation audits to ensure pay equity.

Annual Base Salary Range (Commission Eligible): $132,000—$165,000 CAD