Front Office Supervisor Fairmont Jasper Park Lodge

Front Office Supervisor Fairmont Jasper Park Lodge

FAIRMONT 1 Old Lodge Rd, Jasper, AB T0E 1E0

Pay: $23.69 an hour

Job type: Full-time

Shift and schedule: Weekends as needed, Holidays

Location: 1 Old Lodge Rd, Jasper, AB T0E 1E0

Benefits:

• Dental care
• Vision care
• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Job Description:

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Jasper Park Lodge. Showcase your interpersonal strengths as Front Office Supervisor, where you will lead, train and recognize your team in support of exceptional guest service!

What you will be doing:

• Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to:
• Consistently offer professional, friendly and engaging service
• Provide day to day operational support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
• Assist MODs with reports as required
• Assist in the onboarding of new colleagues and provide initial and continuous training
• Train, inspire, develop, and recognize Front Office colleagues including Front Office, Royal Service and Tours.
• Ensure accurate billing is completed upon guest departure
• Assist guests regarding hotel facilities in an informative and helpful way
• Manage guest rooms assignments and blockings
• Responsible for the tracking of Front Office supplies
• Support Company and Hotel policies and procedures
• Promote the enrolment of ALL enrollment goals
• Must be flexible in regards to work schedules (weekends and holidays as required)
• Balance operational, administrative and Colleague needs
• Adhere to all LQA standards set for the department
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policy
• Other duties as assigned

Qualifications:

• Strong guest service experience required
• Minimum of 1 year previous proven guest services experience
• Degree or Diploma in Hospitality Management is an asset
• Knowledge of Property Management System is required
• Experience with a Hotel loyalty program an asset
• Must have the ability to handle a multitude of tasks and guest requests
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Fluency in English
• Ability to work independently and prioritize responsibilities
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Your team and working environment:

• Sitting: 1-5 hrs/day
• Walking: 1-5 hrs/day
• Standing: 4-8 hrs/day
• Bending/Reaching: 0-3 hrs/day
• Pushing/Pulling: 0-3 hrs/day
• Physical effort: low, required to lift up to 30lbs
• Environmental stress: busy atmosphere
• Fast-paced, upscale, luxury hotel

Additional Information:

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.

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