Service Dispatch Coordinator Bilingual

Gunnebo; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

Gunnebo is seeking a Bilingual Service Dispatch Coordinator in Montreal. This role involves managing service requests, coordinating dispatches, and ensuring high-quality service delivery. The ideal candidate will have strong communication skills in both English and French, along with proven customer service experience.

Benefits

Comprehensive health and dental plan

Retirement savings program

Qualifications

• Proven experience in customer service or dispatch coordination.
• Strong communication skills in English and French preferred.
• Intermediate proficiency in Microsoft Office.

Responsibilities

• Manage service requests and coordinate dispatches.
• Respond to customer inquiries via phone and email.
• Schedule and confirm service requests with clients.

Skills

Communication

Organization

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Service management systems

Job description

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About Gunnebo :

Gunnebo Security Group is a global leader in security products, services, and solutions. Our comprehensive portfolio includes cash handling systems, safes and vaults, high-security locking systems, locksmithing, entrance security, and electronic security solutions. We proudly serve clients in banking, retail, CIT, public transportation, commercial buildings, and high-risk industrial sectors.

About Gunnebo :

Gunnebo Security Group is a global leader in security products, services, and solutions. Our comprehensive portfolio includes cash handling systems, safes and vaults, high-security locking systems, locksmithing, entrance security, and electronic security solutions. We proudly serve clients in banking, retail, CIT, public transportation, commercial buildings, and high-risk industrial sectors.

With competitive wages, a comprehensive health and dental plan, a retirement savings program, and a long-standing global presence, Gunnebo offers a stable and rewarding career environment.

Position Summary :

We are currently seeking a Service & Dispatch Coordinator to join our dynamic team in Montréal. In this role, you will be the key liaison between our clients, service partners, and field technicians, ensuring prompt and high-quality service delivery. You will manage service requests, coordinate dispatches, and support in-shop service operations while maintaining strong customer relationships.

Key Responsibilities :

• Respond to customer inquiries by phone and email, providing timely and professional service.
• Receive and process service orders via phone, email, or quoting system.
• Coordinate in-shop service requests, including :
• Prioritizing and organizing work orders
• Gathering information to order necessary parts
• Optional) Key cutting and re-keying (training provided)
• Monitor and manage the in-shop and Montréal inboxes for service requests and technician updates.
• Source parts from inventory or submit purchase requests to administrators.
• Schedule customer appointments for service, pickups, and drop-offs.
• Receive incoming products : verify packing slips, receive in system, and submit appropriately.
• Ship products and keys to customers as needed.
• Support inventory control by submitting restocking requests and managing stock levels.
• Maintain technician toolkits, including Medeco pin kits for road and shop use.
• Coordinate and confirm service requests with clients.
• Dispatch technicians and subcontractors for scheduled and emergency service calls.
• Ensure real-time updates in dispatching systems for efficient service tracking.
• Schedule and coordinate recurring service calls, inspections, maintenance, and projects.
• Perform other administrative and operational tasks as required.

Qualifications & Experience :

• Proven experience in a customer service or dispatch coordination role.
• High school diploma or equivalent.
• Strong communication skills (written and verbal) in both English and French (preferred).
• Exceptional organizational and multitasking abilities.
• Ability to remain composed under pressure and manage competing priorities.
• Intermediate proficiency in Microsoft Office and service management systems.
• Self-directed with a proactive, problem-solving mindset.
• Ability to work independently while collaborating effectively with team members.
• Capable of lifting items over 25 kilograms.
• Willingness to undergo annual criminal background checks.
• Reliable and punctual with a commitment to high-quality service.

Please note : Gunnebo provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations

Job Types : Full-time, Permanent

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Security and Investigations

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