Service Desk Technician (Help Desk) - REMOTE (QUEBEC, CANADA)

Acuity Technologies; Montreal; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company in mobility managed services is seeking a Service Desk Technician. This full remote role requires providing technical support for mobile devices to enterprise clients. Ideal candidates are bilingual, tech-savvy, and possess strong communication skills. Join a collaborative team that values your contributions and offers competitive benefits.

Benefits

Paid Time Off

Company Performance Bonuses

Anniversary Bonuses

Birthday Bonuses

Qualifications

• 1-year minimum experience in a helpdesk environment for IT services.
• Familiar with ticketing systems with SLA’s.

Responsibilities

• Provide daily technical support for mobile phones and tablets.
• Maintain contracted SLA’s while providing exceptional customer service.
• Fielding inbound and outbound phone calls.

Skills

Bilingual (English / French)

Attention to Details

Professional Communication

Adaptability to Software

Tools

Microsoft Office Suite

Job description

This position is full remote and for candidates living in Quebec, Canada.

IS THIS FOR YOU?

• Are you interested in developing the skills to support mobile devices.
• Can you communicate in French and English verbally and in writing clearly?
• Are you interested in developing the skills to act as an authority in a support capacity?
• Are you willing to be part of a team attending to calls and email requests for support?
• Are you the type of person who loves to learn, especially technical topics?
• Are you determined and persistent in making sure tasks are correct and complete?
• Are you looking for an opportunity to make a positive impact on an organization?
• Do you have Mobility Device or IT support experience?

If you answered YES to any of these questions this may be the position for you. This is a position that is part of a team providing technical support for mobile devices (cell phones, tablets, and rugged devices) to multiple enterprise clients.

If you are interested in expanding your technical prowess, enjoy a challenge in the technology industry, and are anxious to learn how to support enterprise mobility environments then we want to hear from you!

ABOUT ACUITY

Acuity Technologies provides technical support services to business clients across the US and Canada. These services include the management of mobile technologies and several other support service offerings. We are a trusted name in the Mobility Managed Services industry by some of the largest companies in the US and Canada.

Headquartered in Tampa Florida with over 20 years of support service success, Acuity Technologies is growing. We deliver expert support services on a 24-hour 7 day a week schedule. Our growth has been a result of the efforts of a diverse team of people focused on innovation and professionalism.

BENEFITS ENJOYED BY ACUITY TEAM MEMBERS

We believe in recognizing and rewarding our team’s hard work. That’s why we offer competitive benefits, including paid time off, company performance bonuses, anniversary bonuses, and birthday bonuses. Beyond benefits, you’ll be part of a supportive and collaborative team environment where your contributions are valued and celebrated.

POSITION SUMMARY

The Service Desk Technician is responsible for providing support to end-users by phone, email, and ticketing system.

Specific responsibilities include :

• Provide daily technical support for mobile phones and tablets
• Maintain contracted SLA’s while providing exceptional customer service
• Ability to work in multiple systems simultaneously
• Fielding inbound and outbound phone calls
• Independent problem solving

Skills we’re looking for :

• Good French and English skills, written and verbally
• High focus on attention to details
• Professional written an verbally communication skills
• Pleasant professional demeanor and a strong work ethic
• Quickly adapts to new software and digital tools

Requirements :

• Must be bilingual (English / French), Spanish as a third language would be a plus.
• 1-year minimum experience working in a helpdesk environment for IT services (mobility experience a plus but not required)
• Familiar with or have worked in ticketing systems with SLA’s
• Must be able to work within the timeframe of day and evening hours, M-F (EST)
• Tech-savvy with proficiency in Microsoft Office Suite

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