Sr Service Designer - eDAS

Veracity Software Inc; Victoria; Remote; CAD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Senior Service Designer to lead transformative initiatives in service delivery. This role involves guiding multi-discipline teams to align programs with a citizen-focused approach, ensuring user needs are at the forefront of service design. You will create comprehensive service strategies, mentor team members, and engage with executives to secure buy-in for your vision. If you are passionate about user experience and eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Extensive experience in service design and user experience.
• Strong presentation skills to engage executives effectively.

Responsibilities

• Lead teams in transforming business structures for service delivery.
• Conduct user-centric research to identify needs and improve services.

Skills

Service Design

User Experience Research

Strategic Planning

Information Architecture

Prototyping

Education

Bachelor's Degree in Design or Related Field

Master's Degree in Service Design or Related Field

Tools

Journey Mapping Tools

Prototyping Software

User Research Tools

Job description

20916 - Sr Service Designer - eDAS – Remote

This requisition will close at 2PM PST on Sept 23rd, 2024.

Branch/Dept/Office: Information Management Branch

Project Name: electronic Development Approvals System Modernization

Responsibilities

1. Lead multi-discipline teams in business transformation initiatives to align cross-government and/or cross-sector programs and services with gov.bc.ca, ensuring the web is utilized as a platform for service delivery using the Province's citizen-focused, evidence-based approach for web and service design.
2. Create the Service Strategy and develop a plan to deliver on it, transforming the business from the current 'as-is' structure to the 'to-be' structure.
3. Address the organization's executives, including ADMs and Executive Directors; be a compelling and persuasive presenter.
4. Provide advice, recommendations, and options; effectively communicate and obtain buy-in for the Strategy and user experience approaches with executives and senior management.
5. Mentor team members on service design approaches and methodologies during projects; may also provide formal user experience/service design training and develop training materials.
6. Demonstrate extensive experience, knowledge, and skills across all five service areas: Design Research, Information Architecture, Content Development, Prototyping, and Strategic Planning.

Services and Deliverables

The Consultant will provide services similar to the following examples, which are representative but not exhaustive:

• Conduct user-centric research and systems design for systems within scope for each product/service team.
• Identify and analyze user needs, behaviors, expectations, and pain points related to in-scope systems.
• Develop artefacts such as journey maps, personas, service blueprints/roadmaps, backlog/opportunity logs, measurement strategies, and documented recommendations tailored to each product/service team.
• Finalize tasks and documentation to complete official research reports and deliverables.
• Identify opportunities for future exploration and recommend service improvements and approaches.
• Create service strategies and plans to implement the transformation from 'as-is' to 'to-be' structures.
• Advise and communicate effectively to secure buy-in from executives and senior management for strategies and user experience approaches.
• Support hand-off and knowledge transfer to Ministry staff and teams.