Collections Coordinator

Jonas Software - Canada; Markham; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the finance sector is seeking a Collections Coordinator to manage customer accounts and handle escalated collection issues. The ideal candidate will possess strong communication and negotiation skills, with a focus on customer satisfaction. This role involves preparing reports, leading meetings, and ensuring timely collection of overdue accounts. Join a collaborative team that values process improvement and customer relationships.

Qualifications

• At least 3 years of B2B collections experience.
• Ability to meet tight deadlines and performance targets.

Responsibilities

• Handle escalated collection issues and negotiate payment plans.
• Report monthly on AR past due balances to management.
• Reconcile customer accounts as required.

Skills

Communication

Negotiation

Customer Focus

Problem Solving

Organizational Skills

Education

Intermediate Accounting Courses

Tools

MS Office Excel

Great Plains Accounting Software

Job description

Job Description:

Collections Coordinator

Jonas Software – Corporate

Our business emphasizes building relationships and teamwork. We seek a skilled individual with patience, excellent written communication, and listening skills. Confidence to communicate with senior executives and colleagues, along with negotiation skills and results orientation, are essential. The ideal candidate is customer-focused, energetic, organized, and collaborative, always seeking to improve processes. If this describes you, then we want to hear from you!

JOB RESPONSIBILITIES

As a key member of our Finance team, you will:

• Handle escalated collection issues from customers and business units, including negotiating payment plans
• Manage customers on hold
• Report monthly on AR past due balances to management
• Lead all A/R meetings with other departments, preparing necessary documentation and following up on action items
• Prepare quarterly allowance for doubtful accounts and monthly reports for accounts over 60 days
• Generate detailed statements of account upon request
• Investigate NSF payments via online banking, contacting banks or customers as needed
• Collect overdue accounts over 30 days, updating client files with call results and escalating when necessary
• Approve and apply credits to customer accounts
• Reconcile customer accounts as required
• Perform other duties as assigned

JOB QUALIFICATIONS

• At least 3 years of B2B collections experience
• Excellent communication and negotiation skills
• Strong customer focus with patience and composure under pressure
• Ability to meet tight deadlines and performance targets
• Completed intermediate accounting courses with relevant technical knowledge
• Proficiency in MS Office Excel (Intermediate level)
• Strong organizational skills and adaptability to changing priorities
• Excellent analytical and problem-solving skills
• Experience with Great Plains accounting software is a plus