Care Coordinator

Ontario Health atHome; Toronto; Hybrid; Full time

Job summary

Ontario Health atHome seeks a Care Coordinator to assess patient needs and coordinate care services within a supportive team environment. This role requires fluency in Cantonese and offers a competitive salary along with professional growth opportunities. Join a dedicated team committed to delivering patient-centered care in Ontario.

Benefits

Comprehensive compensation packages

Valuable development opportunities

Defined benefit pension plan

Qualifications

• Fluency in Cantonese is required.
• 2+ years of recent experience in community health or a related field.
• Knowledge of health care delivery system and community resources.

Responsibilities

• Assess care needs and determine eligibility for services.
• Coordinate and monitor care plan delivery.
• Establish a helping relationship with patients and families.

Skills

Interpersonal skills

Communication skills

Assessment skills

Problem-solving skills

Decision-making skills

Time management

Organizational skills

Education

Membership with applicable regulatory body

Tools

Windows environment

Job description

Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other health care practitioners.

Whether you work in our office, in the community, or a health care facility - you will play a lead role in providing connected, accessible, patient-centred care - and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

Please note that this position is on the Chinese team in the Community program. Fluency in Cantonese is required. Proficiency in Mandarin is an asset.

What will you do?

• In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
• Link patients with service providers
• Coordinate and monitor care plan delivery
• Establish a helping relationship with patients and their families
• Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected
  
  
  

What must you have?

• Fluency in Cantonese.
• Membership, in good standing, with the applicable regulatory body
• College of Nurses of Ontario (RN)
• College of Physiotherapists of Ontario
• College of Occupational Therapists of Ontario
• Ontario College of Social Workers and Social Service Workers (RSW)
• 2+ years of recent experience in community health or a related field
• Knowledge of the health care delivery system and community resources
• Excellent interpersonal, communication, assessment, problem-solving, and decision-making skills
• Effective time management, prioritization and organizational skills, with the ability to work independently and co-operatively in a busy multidisciplinary environment
• Established ability to accurately complete required documentation, reports and forms
• A valid driver’s licence and access to a reliable vehicle
• Proficient in a Windows environment
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
  
  

What would give you the edge?

• Proficiency in Mandarin.
• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
• Case management experience or recent related community experience
  
  
  

Hours of work

All hours of operation (Initially Monday-Friday 0830-1630; 70 hours per bi-weekly pay period) subject to change as per the Collective Agreement.

Position location and travel

Hybrid work model, subject to change.

Regular travel within the geographical region of Ontario Health atHome Central East may be required. A valid Ontario driver’s license and access to a vehicle are necessary.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• Salary $41.92-$51.91/hour
  
  
  

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. Ontario Health atHome We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Date Posted May 16, 2025

Closing Date May 23, 2025

Job Type Temporary Full-time

Start Date July 2, 2025

Anticipated End Date October 16, 2026

Program Community

Branch Scarborough

Group ONA