clerk Jasper AB front desk Athabasca Hotel

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Clerk for its front desk at a beautiful hotel in Jasper. This role involves registering guests, managing reservations, and providing exceptional customer service in a fast-paced environment. Ideal candidates will possess strong communication skills, attention to detail, and a client-focused attitude. The position offers flexible hours and various benefits, including health care and on-site amenities. Join a vibrant team and contribute to creating memorable experiences for guests in one of Canada's stunning national parks!

Benefits

Dental care

Extended health care

Life insurance

Vision care

Free parking available

On-site amenities

On-site housing options

Qualifications

• Experience in customer service is an asset.
• Attention to detail and ability to work under pressure are essential.

Responsibilities

• Register guests and assign rooms while providing excellent customer service.
• Process reservations and handle guest inquiries efficiently.

Skills

Customer Service

Attention to Detail

Excellent Oral Communication

Excellent Written Communication

Interpersonal Skills

Flexibility

Organization

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Database software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet

Internet

Job description

Clerk - Jasper, AB Front Desk - Athabasca Hotel

Location: Jasper, AB
Pay: $17 an hour
Job Type: Permanent, Part-time, Full-time

Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care

Work Term: Permanent
Work Language: English
Hours: 30 hours per week

Education: Secondary (high) school graduation certificate
Experience: Experience an asset

Work Setting:
- Hotel, motel, resort
- Rural area
- Staff accommodation available

Tasks:

1. Register arriving guests and assign rooms
2. Resolve complaints and claims
3. Process group arrivals and departures
4. Take, cancel, and change room reservations
5. Provide information on hotel facilities and services
6. Provide general information about points of interest in the area
7. Exchange foreign currency
8. Process guests' departures, calculate charges, and receive payments
9. Balance cash and complete balance sheets, cash reports, and related forms
10. Maintain an inventory of vacancies, reservations, and room assignments
11. Follow emergency and safety procedures
12. Perform clerical duties (i.e., faxing, filing, photocopying)
13. Answer telephone and relay telephone calls and messages
14. Assist clients/guests with special needs
15. Contact customers to deliver requested wakeup calls
16. Provide customer service

Computer and Technology Knowledge:
- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet

Transportation/Travel Information:
- Own transportation
- Travel expenses not paid by employer

Work Conditions and Physical Capabilities:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

Personal Suitability:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

Screening Questions:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?

Health Benefits:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
Financial Benefits:
- Bonus
- Group insurance benefits
- Life insurance
Long Term Benefits:
- Long-term care insurance
- Maternity and parental benefits

Other Benefits:
- Free parking available
- On-site amenities
- On-site housing options