Technical Support / Customer Service Representative (Remote)

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a role that involves providing inbound customer support and resolving technical issues. This position offers a competitive salary, paid training, and comprehensive benefits, along with opportunities for career advancement in a supportive work environment.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits including medical, dental, vision insurance

Paid PTO

Employee referral bonus opportunities

Qualifications

• 1+ year of customer service experience.
• Strong focus on building customer relationships.
• Open availability and a quiet, distraction-free home environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Technical support

Computer navigation

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Comprehensive benefits including medical, dental, vision insurance, and paid PTO
- Opportunities for career advancement with 80% of leaders promoted from within
- Supportive and inclusive work environment with a focus on personal development

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):
- 1+ year of customer service experience
- Strong focus on building customer relationships
- High school diploma or GED
- Open availability and a quiet, distraction-free home environment
- Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Eagerness to learn new technologies
- Familiarity with iOS and/or MacOS or comparable technology
- A desktop or laptop to complete PC and internet testing

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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