Business Analyst

Title: Business Analyst
Location: Montreal, QC, H3A 2A6
Duration: 12 months
Pay Rate: $72.46/hr
Shift: 11:30AM - 07:30PM

Description:
The job position is in the Cash Management control tower team where the main activities are the monitoring and incident management of Cash Management, SWIFT, and Monetique (payment cards' transactions) activities of Client in Europe. This team is part of a bigger worldwide setup based in Singapore, Paris, Brussels, Lisbon, and Montreal. The main mission is to ensure a 24/7 follow-up of all financial operations on highly critical banking applications in a "follow-the-sun" setup for cash management activities. Thus, working hours are from 11:30AM to 07:30PM during the week. Weekend shifts are required (every 2 weekends at the beginning). The main activity at the beginning of the mission will be to monitor the transactions related to payment cards in Europe. After 4 months, the contingent workers are trained on other monitoring activities related to SWIFT and Cash Management transactions.

Main tasks of our monitoring activities:

1. Follow working instructions for the monitoring tasks.
2. Use the monitoring tools required for the activities.
3. Based on the working instructions, detect alerts and call level 2 in a timely manner or report incidents and ensure follow-up.

Required skills/experience:

TRAINING AND OCCUPATIONAL EXPERIENCE
• 1 to 5 years' experience either in the fields of IT or Application Support, banking operations/client service, or Client Management (call-center...), functional monitoring.
• A background in Cash Management and/or Swift would be considered a strong asset.
• University degree is a plus for the job.

TECHNICAL SKILLS
• Knowledge of ticketing tools (like JIRA, Service Now...).
• Basic knowledge of Information Systems and Technical/Functional architecture.
• Knowledge of financial messaging standards (SWIFT MT/MX, SEPA...) is a plus.

SOFT SKILLS
• Strong communication skills (writing and oral) in English and in French if possible.
• Client focus: Ability to analyze and understand internal business users and to bring them support.
• Analytical and information structuring skills.
• Troubleshooting: Ability to take initiatives and problem-solving.
• Stress resistance: Responsiveness and capacity to prioritize actions.
• Rigorous and accurate.
• Ability to collaborate (strong team player).
• Languages: French recommended and fluent in English.

Additional Job Details:
Team members are requested to work several weekends per year (for the specific request here: every 2 weekends until October, then every 3 weekends) and during public holidays. During the week, the team members work in staggered hours (11:30AM - 07:30PM).