Systems Architect

Motorola Solutions; Vancouver; On-site; CAD 73,000 - 151,000; Full time

Job summary

Join a forward-thinking company that is committed to enhancing public safety through innovative technology solutions. In this role, you will be part of a dynamic team, developing systems and tools to streamline internal processes while ensuring customer success. Your expertise in software development and customer relationship management will be crucial in driving product adoption and delivering actionable insights to clients. This position offers a unique opportunity to influence product direction and contribute to a safer future. If you are passionate about technology and customer success, this is the perfect role for you.

Qualifications

• 6+ years of experience in software development with a focus on JavaScript and databases.
• Proven track record in customer success roles with strong CRM skills.

Responsibilities

• Develop and maintain communication with key account contacts to improve platform utilization.
• Act as a subject matter expert and provide solutions across Business Systems.

Skills

JavaScript

NodeJS

PHP

Salesforce

Linux

Agile principles

Data analysis

Education

Bachelor's Degree in Computer Science

Associate's Degree

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Envysion, a Motorola Solutions company, is a leading provider of enterprise video security and AI solutions for the restaurant and retail industries. Envysion improves restaurant and retail profitability by helping customers make smarter business decisions every day, through actionable insights derived from best-in-class managed video software and services.

Job Description

This position will work in a small, agile team developing systems, tools, processes, and databases to support our internal Quote to Cash process.

Responsibilities:

• Actively participate in a collaborative development team with the opportunity to influence product direction.
• Provide solutions and architectural direction across all of our internal Business Systems, paying close attention to:
• Choosing which system(s) are the appropriate choice for solving each problem.
• Preventing conflicts with existing business logic.
• Duplicating existing solutions.
• Function as a subject matter expert across all our Envysion’s Business Systems and help prevent unwelcome side effects of changes.
• Design, develop, test, and deploy technical solutions in a wide variety of frameworks.
• Function as the owner of our Operational Data Warehouse, protecting and enhancing its architecture and use.
• Maintain and enhance a set of scheduled jobs that perform data loading and transformation (mostly JavaScript).
• Support our internal employees’ use of the Business Systems as needed, providing help, guidance, and feeding ideas into the backlog (ease of use, bug fixes, automation).

Qualifications:

• BS in Computer Science or a related technical discipline.
• 6+ years of experience developing commercial software applications.
• 6+ years of development experience working with JavaScript, NodeJS, and PHP.
• 6+ years of experience designing and developing databases and database applications.
• 3+ years Salesforce development/configuration experience.
• 3+ years working in a cloud-hosted environment like AWS or Azure.
• 3+ years of experience working with Linux.
• Agility and comfort with changing requirements and frequent internal customer feedback.
• Champion of Agile principles, software best practices, and maintainable solutions.

Join our Retail team as a Customer Success Manager and trusted advisor, partnering with CStore, Entertainment, Restaurant, and Retail clients to ensure their success with Envysion. You'll drive product adoption, expand our footprint within accounts, and champion best practices to position Envysion as a key driver of client growth. This involves proactive engagement, strategic guidance, and tailored recommendations to help clients achieve their business objectives.

Responsibilities include but are not limited to:

• Developing and maintaining regular communication with key account contacts, providing actionable strategies to improve platform utilization, user adoption, data analysis, and ROI.
• Championing user proficiency by delivering initial training and ongoing learning experiences.
• Demonstrating your proven track record of developing and implementing successful upsell strategies that drive customer adoption and contribute to overall revenue growth. This includes identifying upsell opportunities, crafting compelling value propositions, and collaborating with cross-functional teams to execute effective upsell campaigns.
• Acting as a voice of the customer by providing regular feedback to product, support, and management teams on product performance, customer satisfaction, and market trends.
• Addressing and resolving issues through appropriate channels, including escalation.
• Fostering excellence in customer success by effectively communicating performance metrics and progress towards goals, ensuring shared understanding and accountability across the organization.

Qualifications of a successful candidate include but are not limited to:

• Associate's or Bachelor Degree preferred.
• Demonstrated ability to build and nurture customer relationships that translate into long-term partnerships and revenue growth, supported by 5+ years of experience in customer success or sales roles.
• Proven success managing a book of business exceeding $200,000 of monthly recurring revenue.
• Demonstrated ability to manage the full customer lifecycle for both hardware and SaaS offerings, from onboarding to renewal and expansion.
• Strong CRM skills, with demonstrable experience working in Salesforce, as well as proficiency working in Google Workspace and Microsoft Office.
• Proven ability to lead, think creatively, organize effectively, and make sound decisions.
• Strong executive presence and engaging presentation skills, together with a working understanding of accounting principles and data-driven decision making.
• Ability to drive results efficiently with minimal supervision.
• Ability to travel up to 10%.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Target Base Salary Range: $73,500 -$150,700 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-MM1

Basic Requirements

• Bachelor's Degree
• 6+ years of experience developing software applications

Travel Requirements: Under 25%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [e-mail] .