TD Insurance - Bilingual (Eng. / Fre.) Residential Field Claims Specialist - Private Client Adv[...]

Sécurité Nationale Compagnie d'Assurance; Saint John; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join an established industry player as a Claims Specialist, where you will handle complex, high-profile claims for high net worth clients. This role emphasizes delivering exceptional customer experiences while collaborating with various stakeholders to ensure claims are resolved efficiently and accurately. You will be part of a dynamic team that values personal development and offers comprehensive training to support your success. If you are passionate about providing top-notch service and have a strong background in insurance claims, this is the perfect opportunity to advance your career in a supportive environment.

Benefits

Competitive Salary

Health and Well-being Benefits

Savings and Retirement Plans

Paid Time Off

Career Development Opportunities

Recognition Programs

Qualifications

• 5-7 years of insurance claims experience, primarily in property claims.
• Experience with complex and large loss insurance claims.

Responsibilities

• Investigate and resolve high net worth clients' claims efficiently.
• Collaborate with internal and external partners to manage claims.

Skills

Verbal Communication

Written Communication

Client Service Orientation

Organizational Skills

Time Management

Insurance Claims Experience

Bilingualism (English and French)

Education

CIP / FCIP Designation

AMF Claims Adjusting License

Job description

Description

Reporting to the Senior Manager, Private Client Advice Claims; the Claims Specialist is responsible for the investigation, evaluation, and timely resolution of high net worth clients' claims. Using expert knowledge, handling complex, high-profile claims that may involve litigation and environmental issues. The role requires meeting clients/witnesses to obtain statements and negotiating claims on-site on behalf of TD Insurance. This position aims to deliver a legendary customer experience with high-quality, personalized service for a high net worth client segment. Collaboration with internal and external partners is essential to ensure claims are managed and resolved effectively, while mitigating risks and escalations, prioritizing speed and accuracy.

Additional responsibilities include but are not limited to:

1. Handling complex, high-risk claims that may take over a year to resolve.
2. Applying claims management principles to control costs and leakage.
3. Identifying and managing potential fraudulent claims.
4. Working with claim management vendors to maintain service standards.
5. Serving as a subject matter expert to enhance knowledge within claims.
6. Supporting accurate and timely completion of business processes.
7. Protecting organizational interests by managing risks and escalating high-risk activities.
8. Ensuring documentation accurately reflects client/business intentions and complies with regulations.
9. Managing relationships across business lines and ensuring regulatory compliance.
10. Performing due diligence to support transaction accuracy.
11. Staying informed of emerging issues, trends, and regulatory changes.
12. Maintaining a risk-aware culture supported by effective processes.
13. Minimizing operational and regulatory risks through compliance.
14. Participating as a team member, promoting a positive work environment, and communicating effectively.
15. Providing thought leadership and sharing industry knowledge.
16. Keeping updated on industry trends and enhancing personal skills.
17. Participating in performance management and cross-training.
18. Sharing project updates and relevant information.
19. Mentoring team members and sharing best practices.
20. Building productive relationships with internal/external partners.
21. Supporting a diverse, equitable, and inclusive workplace environment.
22. Acting as a brand ambassador for the business and the bank.

Job Requirements

• Excellent verbal and written communication skills.
• Superior client service orientation.
• Ability to work independently and in a team environment.
• Strong organizational and time management skills.
• Strong typing and computer skills.
• 5-7 years of insurance claims experience, primarily in property claims.
• Experience with complex and large loss insurance claims.
• Liability claims experience is preferred.
• Experience in high net worth market segment is preferred.
• Valid driver’s license and satisfactory MVR for field roles.
• Travel within Greater Montreal and other parts of Quebec as needed.
• CIP / FCIP designation is an asset.
• AMF claims adjusting license required for Quebec.
• Proficient bilingualism in English and French required.

Who We Are :

As part of TD Bank Group, TD Insurance cares for Canadian families, providing advice, protection, and support in their moments of need. We offer a wide range of products and serve over four million customers. As Canada's largest direct-to-consumer insurer, we innovate continuously and offer rewarding career opportunities.

Our Total Rewards Package

Our benefits include a competitive salary, variable compensation, health and well-being benefits, savings and retirement plans, paid time off, banking benefits, career development, and recognition programs.

Additional Information :

We support career development through regular conversations, training, mentoring, and online learning. We are committed to accessibility and encourage applicants to request accommodations during the hiring process.

Colleague Development

We aim to help you succeed with career planning, development activities, and growth opportunities within TD.

Training & Onboarding

We provide comprehensive training and onboarding to ensure your success in the role.

Interview Process

We will contact candidates to schedule interviews and communicate outcomes via email or phone.

Accommodation

Your accessibility needs are important. Please inform us if you require accommodations during the process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Fluency in a language other than French to support clients needing services in another language.